Seattle City Light customers like what the utility is doing to improve customer service, corporate citizenship and communications while keeping electricity prices among the lowest in the nation. Seattle City Light customers like what the utility is doing to improve customer service, corporate citizenship and communications while keeping electricity prices among the lowest in the nation.
According to a new report by JD Power and Associates, customer satisfaction with Seattle City Light rose in the first quarter of 2010, compared to the same period a year ago. City Light now ranks third for customer satisfaction among all western mid-size utilities, one of the most competitive regions in the country.
City Light received an overall score of 662, which included customer satisfaction with power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service.
“Our goal is to provide the best customer service experience of any utility in the nation,” Superintendent Jorge Carrasco. “We appreciate our customers’ support and we are always looking at those areas where we can do even better.”
Seattle City Light is the ninth largest public electric utility in the United States. It has some of the lowest cost customer rates of any urban utility, providing reliable, renewable and environmentally responsible power to nearly 1 million Seattle area residents. City Light has been greenhouse gas neutral since 2005, the first electric utility in the nation to achieve that distinction.