Posts categorized under Residential Customers Archives - Powerlines

Energy-saving tips for spring! 

From flowers blooming to longer days, it’s hard to beat springtime in the Pacific Northwest. With summer on the horizon, now is a good time to prepare your home for the heat of the summer. We have a list of tips to help keep your family cool while conserving energy…. Filed Under: Environment, News, Powerlines, Residential Customers

City of Seattle Utilities Expand Assistance and Payment Plans for Customers Struggling to Pay Their Bills

Seattle City Light and Seattle Public Utilities urge customers to contact them for help. Seattle City Light (SCL) and Seattle Public Utilities (SPU) today announced new flexible payment plans and expanded assistance for customers who are struggling to pay their bills. Customers are urged to visit seattle.gov/UtilityBillHelp or contact the… [ Keep reading ]

Does your yard need a spring cleaning? We have tips to keep you safe.

It’s hard to believe that spring is here again! Our Vegetation Management team has a few tips to keep you safe before you put your green thumb to good use in your yard. When working with trees, shrubs, hedges and vines, be sure to look up, look around and be… [ Keep reading ]

Seattle City Light 2022 Rate Increase

Update January 4, 2022: City Light became aware of an error in our billing system that resulted in some Seattle City Light residential customers receiving bill notifications on Jan. 4, 2022, that show double charges for the same usage. The error was limited to a subset of approximately 12,500 residential customer bills processed. We have paused all… [ Keep reading ]

Seattle City Light Unveils new site in Burien for Public Electric Vehicle Charging

On Friday, Dec. 3, Seattle City Light and the City of Burien held an event to officially unveil our latest public electric vehicle (EV) fast charger in Burien. The charging station, located at the Burien City Hall/Library, includes the utility’s 17th public fast charger and is the second location in… [ Keep reading ]

Customer Satisfaction Research Underway

City Light has partnered with DHM Research to conduct a customer satisfaction survey on our behalf beginning September 30. This research will be done in two phases. In phase one, customers will be randomly selected and contacted by phone or text inviting them to take a brief (15 minutes) survey… [ Keep reading ]

This Summer, Stay Cool and Save Energy

It’s hard to believe that summer is already here! With temperatures creeping up into the high 80s this weekend and beyond, it’s a great time to prepare for the heat. Here are a few tips on how to keep your family cool while conserving energy! Invest in energy-efficient windows.Upgrading your… [ Keep reading ]

5 Tips to Combat Climate Change

At Seattle City Light, combating the climate crisis starts with delivering carbon-neutral, renewable energy while protecting the environment. City Light is engaged in preparing for climate change to ensure that we can continue to provide safe, reliable and affordable electrical services to our customers. Here are some ways that customers can prepare to be climate-resilient.

Manage your utility services in one place

Moving and need to start or stop your utility service? Curious how much electricity or water you’re using? You can do all these things and more on the City of Seattle’s new and improved Utility Services Website. We’re continually improving the Utility Services Website to make your customer experience as positive… [ Keep reading ]

Residential Customer Candidate Sought for City Light Review Panel

Seattle City Councilmember Alex Pedersen is currently seeking a candidate to serve on the City Light Review Panel and represent our residential rate-paying customers. The Review Panel, established in 2010 through City Council Ordinance Number 123256, plays an important role in providing input and engagement of City Light ratepayers in the… [ Keep reading ]