Alfred Love has been at City Light for three years, but just celebrated 20 years of service with the City of Seattle. He began his career in the Parks and Recreation department and is now the Credit and Collections Supervisor in the utility’s Customer Care division. “People hear the word ‘collections’ and think negatively, but that’s not the case for us as the customer is the one making contact,” Alfred explained. “We deal with closed accounts, move dates, unreceived bills and finalize open transactions.”
A longtime resident of the Northwest, Alfred grew up in Rainier Beach. He lives in Kent, but is still active in the Rainier Beach community. Alfred and his fiancée, Ashanti, have five children and one grandson. In this week’s (spot)Light, Alfred talks about his volunteer work in the community and why he enjoys customer interface.
“I used to go to the Rainier Beach Community Center when I was a kid. I was always there to play basketball. Eventually, I started coaching which led to a position working in the after-school program. I was in high school at the time, so it was a part-time position, but eventually I applied for a full-time position as a recreation attendant. I’ve always enjoyed positions that were customer facing.”
“I’m still very much involved with the Rainier Beach Community Center. I’m the head coach of two basketball teams and the founder of the Seattle Youth Recreation Foundation (SYRF), which is a non-profit organization for the youth. I created the organization to help the kids at the community center have a better team experience. We take the kids to an annual travel basketball tournament and other monthly outings. It gives them the experience of being on a team without having a certain level of skill or finances to support the endeavor. It’s a recreational team. I’ve been running SYRF for nine years. It’s a wonderful experience. I’m also a minister at Spiritual Blessings Christian Church which also keeps me going.”
“I’ve been coaching basketball for 30 years. I’m now coaching kids of kids I use to coach! I’m still running plays from my early years of coaching and my previous players, who are now parents, are recognizing those plays! It’s funny how it comes back full circle. But the play still works, so why not?! I’m a basketball guy; a community guy. I just love to do what I do and keep it going.”
“My desire to serve and help others ties into my role here at City Light. I like coming up with process improvements and looking at things from different perspectives. It helps to serve our mission of customer service. We don’t want our customers to go to collections. That’s not our goal. Our goal is to prevent them from getting there. There are different programs we implement to help streamline the process. I’m always looking at ways to update that process and make sure that things are in a constant state of improvement. Like I said, I’ve always enjoyed positions with customer interaction.”