City Light received the fifth highest score in the brand value ratings among 87 investor- and publicly owned utilities across the country. Scores were based on nine criteria: price/value ratio, effective communications, program offerings, environmental efforts, customer service levels and reliability. This was the first time E Source and Nielsen compiled the national Utility Brand Value Ratings.
“At Seattle City Light we are committed to providing reliable, low-cost, environmentally sensitive power to our customers along with the best customer service experience of any utility in the country,” Superintendent Jorge Carrasco said. “This survey shows that our customers think we’re delivering on that promise, but there is always room for improvement.”
Additionally, City Light recently won second place in the E Source Awards for best business advertisement. The award recognized a direct mail offer with incentives to upgrade fluorescent tube lighting. It included a cutout that helped customers measure the diameter of their lights to determine whether they would qualify.
Seattle City Light is the 10th largest public electric utility in theUnited States. It has some of the lowest cost customer rates of any urban utility, providing reliable, renewable and environmentally responsible power to nearly 1 million Seattle area residents. City Light has been greenhouse gas neutral since 2005, the first electric utility in the nation to achieve that distinction.