We understand how challenging the past few days have been as our region recovers from one of the largest storms in recent memory. Our crews have been working non-stop since the storm began. In addition to our field crews, personnel from vegetation management, system operations, emergency management, fleets, warehousing, substations, environmental, safety, engineering, customer service and more are working around the clock to support these efforts. Overall, hundreds of City Light employees are committed to restoring power to every single customer.
With an event of this magnitude, we focus first on life safety and then on repairs that will restore large numbers of customers at once. This outage peaked at 74,000 customers out, and we are now down to approximately 1,400. Except for a handful of events impacting up to 100 customers, currently the majority of the 200 separate outages impact one or two customers. With so many individual events spread throughout the service area, it takes more time to respond to and repair each one.
We understand it is difficult to be without power, especially during a pandemic. Our crews are working hard to restore power as safely and quickly as possible, and they won’t stop until the job is done.