Seattle City Light produced a video with the Seattle Police Department, reminding customers to protect their personal financial information to avoid becoming a victim of scammers posing as City Light employees.
When a customer is past due on a bill, Seattle City Light will take steps to notify the customer multiple times before shutting off power. Seattle City Light will always direct customers to the secure online payment system at www.seattle.gov/light or to call (206) 684-3000 to make a payment. Seattle City Light employees will never ask for payment in person and will always be able to produce identification if informing a customer in-person of a past-due bill.
During the winter, scammers may attempt to take advantage of the perfect storm of higher heating bills that come with lower temperatures. Scammers may demand thousands of dollars and threaten to shut off power if payment isn’t made immediately. Vulnerable residents may be specially targeted by scammers including non-English speaking individuals, elderly people, and small-business owners. These threats can take place over the phone, by email, or in-person at customer homes and businesses. Some scammers may use caller ID impersonating Seattle City Light’s customer service number to convince customers that they are talking to the utility.
“We have a great team that works hard to make sure your service is provided safely and securely,” says Kelly Enright, Director of Customer Care at Seattle City Light. “If you’re ever in doubt when you receive a suspicious call, hang up and reach out to us directly. By initiating the call, you’ll have more confidence in who you’re speaking with on the other end of the line.”
If customers have concerns about the validity of a contact and want to ensure they’re talking to Seattle City Light, they are encouraged to call Seattle City Light directly at (206) 684-3000. Learn more about how to avoid becoming a victim at: www.seattle.gov/light/EndScams.
Seattle City Light is the 10th largest public electric utility in the United States. It has some of the lowest cost customer rates of any urban utility, providing reliable, renewable and environmentally responsible power to about 750,000 Seattle area residents. City Light has been greenhouse gas neutral since 2005, the first electric utility in the nation to achieve that distinction.