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A Note to Key Customers from City Light GM and CEO


Growth in and around Seattle continues to both delight and challenge our communities. Since joining Seattle City Light last October, I’ve seen structures rise, populations grow, and commerce expand. In fact, one of my favorite Saturday activities is watching the crane move on the new Rainier building from my downtown apartment! With change comes a mandate for our utility; we must innovate and expand the ways in which we deliver our clean, carbon-free, and community-owned resource. Our goal is to help our customers meet their energy needs in whatever way they choose.

Today, City Light is piloting new products and services in response to customer needs. We recently expanded our Pay-for-Performance pilot, which takes a long-term, whole-building approach toward managing energy use while rewarding energy-saving achievements. We’ll be rolling out a new large commercial solar rate for projects over 100 mw and our Customer Energy Solutions group is working on a Transportation Electrification Plan that will go to City Council for approval in early 2020.

City Light is also collaborating with other City of Seattle departments to meet our customer-owners’ needs at a holistic level. With our colleagues in city government, we are taking on issues like small cell deployment, public safety, and enhanced storm response.

The most important work we’re accomplishing along the way is to create a customer-centric culture at Seattle City Light. As a public utility, providing value to the communities and businesses we serve is our highest calling. We are committed to enhancing the customer experience by leveraging technology, listening to our customer-owners, and working with employees to ensure they have the skills and tools they need to do their jobs well!

As a key customer, your business is vital to the success of our region. It’s our job and honor to power that success by providing superior and consistent service to keep your customers satisfied.

If I haven’t had the opportunity to meet with you and your team, I look forward to doing so soon. We are looking forward to seeing you at our Key Customer Forum in the fall!

Debra J. Smith
General Manager & CEO