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COVID-19: Customer Service Centers Closing Temporarily as Precautionary Measure

Mayor Jenny A. Durkan has announced additional steps to prevent the spread of COVID-19. The virus has already spread in our community, so we are at a pivotal moment to slow the spread to the most vulnerable individuals. Earlier this week, the State and County announced additional measures to curb the spread of COVID-19, including a prohibition on events with more than 250 people, and a prohibition on events with less than 250 people, if they don’t meet public health guidance on social distancing and hygiene.

After much discussion, and in accordance with public health guidance, the City will close its public-facing counters across multiple departments, including Seattle City Light. City Light has closed the public walk-in areas at the North Service Center (1300 N 97th St., Seattle 98103) and South Service Center (3613 Fourth Ave. S., Seattle 98134). Customers may still use payment drop boxes at these locations. Also, our customers who pay their utility bills in person at any of the City’s seven customer service centers located throughout the city, will temporarily not have that option.

These closures will last until further notice.

While we will not be open to assist walk-in customers, we will continue to serve customers over the phone at 206-684-3000 or online at You can talk to a live person Monday-Friday, 7:30 a.m.-6 p.m. at 206-684-3000.

To ensure as minimal of impact as possible for customers who traditionally make payments in cash, the City has coordinated with Wells Fargo to provide the option for both bank and non-bank customers to obtain a money order free of charge for up to $1,000 per person. Customers who need to make payments in cash can obtain a money order from any Wells Fargo branch in Western Washington. Money orders will be made payable to the City of Seattle and may either be mailed to the corresponding agency, or placed in the drop box in the lobby of Seattle Municipal Tower, located at 700 Fifth Ave. in downtown Seattle, or at any of the City’s six customer service centers.

We apologize for the inconvenience and appreciate your understanding.