Seattle City Light works for you. If we provide your home or business with electric service, we are here to serve you. Never has that been truer than since our community began its fight against COVID-19. We know many of our customers are struggling. City Light’s employees care deeply about the people they serve and are working to creatively develop new ways of helping customers. Many employees have made their own safety secondary to providing affordable and reliable energy services.
In the last four weeks, we have established nearly 2,300 payment plans for customers negatively impacted by COVID-19. Any customer needing to make arrangements should simply call 206-684-3000 or send an email 24/7 at http://www.seattle.gov/utilities/about-us/email-question.
We’ve not disconnected customers for non-payment for several years, and we will continue working with customers during the pandemic to ensure uninterrupted service. With Mayor Durkan’s emergency ordinance, we are waiving late fees and staff are making every effort to support customers, including proactively calling those with large balances to come to mutually agreeable payment arrangements. We are also sending emails through our new customer contact system to inform customers about the resources that are available.
For income-eligible residential customers, we’ve made signing up for the Utility Discount Program (UDP) process easier by allowing self-certification (customers sign a short form that attests to their household income, rather than having to provide income documentation). From March 18 to April 14, we received more than 4,600 applications for this program. UDP offers a 60% discount on electricity bills for Seattle City Light customers, as well as a 50% discount on water, sewage and solid waste bills for Seattle Public Utilities customers.
Our customers and our utility are all doing the best we can every day. Seattle City Light continues to be here to support you. We will get through this together.