Starting at City Light in August 2016, Mario Gonzalez works with the business customer service team as their Senior Customer Service Representative. “I assist our key customer managers with our key customers’ billing inquires, our electrical service engineers with service to bill process, the business customer advisors in account related issues, and our key account yearly rate review.” Mario shared. “I’m here to support our key customer and my team the best I can with the knowledge I have in our systems.”
Originally from Los Angeles, Mario came to Washington for stability and a fresh start, “I heard nothing but good things, so I packed my bags and landed in the beautiful Pacific Northwest.”
In this week’s (spot)Light, Mario talks more about his background, his love for sports, and why he enjoys working at City Light.
“I’ve completed some courses in hospitality at a local community college back in Los Angeles, but most of my experience comes from all of the different jobs I’ve held in customer care throughout my life. They have molded me into the person I am today and I look forward to going back to school to complete my education in business administration.”
“I currently live in Bothell, just down the street from Bothell High School. The community, school district, and quiet, yet busy, downtown make this area a beautiful place for my little family to grow. I love to play sports of any kind; you name it, I’ll play it! Just not hockey, I don’t
think I was made to be on ice. One thing I get teased most for but actually enjoy the most is playing kickball. I am a part of an adult league that travels and plays competitively and after the games we all get together and go have fun at a local bar. It combines my love for travel, my love for sports, and a community of friends that I can share fun memories with.”
“My decision to come to City Light all came down to the possibility of progression and stability. I originally applied for a property management position for a large firm and the temporary position with the city. Thankfully I got both, but the city just made more sense to me at the time even though it was temporary. I’m very thankful that I chose the route I did because I’ve had so many opportunities and have advanced to a position that I am proud of.”
“At the end of each day, I can honestly say that I’ve solved a customer’s issue and in return, I receive gratitude that makes me feel appreciated. I have gained so much from working for Seattle City Light and look forward to the future.”