The Basics
Years of Service: Five
Division: Transformation & Customer Experience
Role: My current position is with the newly formed customer advocacy team as an out-of-class senior customer service representative. I enjoy working with the public to answer their questions and provide resources to find the best possible solutions.
Background
Hometown: Seattle, Washington
Alma Mater: Eastern University
Discipline/Trade of Study: I graduated from Garfield High School (go Bulldogs!) and received my undergraduate degree in interdisciplinary studies from Eastern University. Tell us about your family: My mother was born in Japan and moved to Seattle when my grandfather was stationed at Joint Base Lewis-McChord in Tacoma. My dad was born in British Honduras, which is now Belize and moved to New York, joined the Army and was eventually stationed in Seattle. My parents eventually met sometime in the 70s and I have two sisters, one brother, two nephews and four nieces. My sisters have both moved to the south, while my brother and I have stayed local. I also have a HUGE extended family, tons of cousins, aunts and uncles who have filled my life with extreme joy and laughter.
Just for Fun
Where do you currently live and what’s something you love about the area? I come from a family rich in culture and very diverse, which is why I love living in the South Seattle area. More specifically, I live in the 98118!
How do you like to spend your time when you’re not working? When I’m not working, I spend my time raising my pride and joy, Nina, who turned five this year. It’s been a challenging year for everyone with the pandemic, but we have managed to find creative ways to stay active. We’ve gone to outside movies, driven through Northwest Trek, taken a ferry to Bainbridge Island, and even stayed at a hotel to enjoy the pool! For Halloween this year, Nina dressed up as ”Quaran-Tina Turner” and won best costume.
What brought you to City Light? I worked at the Seattle Public Library in borrower services for three years before coming to City Light. I joined the utility in 2017 as an out-of-class employee in account control. I became a permanent employee in 2018 and have worked in account control and validation ever since.
What do you enjoy most about working at City Light? What I love about City Light is that the utility provides employees with both growth and learning opportunities. I have been fortunate to participate in the Women in Power Mentorship program, which has been a rewarding experience. I plan to take advantage of the opportunities provided so that I can continue to learn about the different career paths available within City Light.