Supply Chain Issues and Staffing Challenges Increase Wait Times for New Service Connections

Seattle City Light is currently experiencing longer than normal wait times for service requests due to reduced staffing numbers, past and present weather events, and supply chain issues. Combined, these factors have created a cascading effect on our service scheduling that we are actively working to correct. We appreciate your patience as we work to resolve these issues as quickly as possible.

Frequently Asked Questions

Q: How are global supply chain issues affecting Seattle City Light?

A: Like many industries, we are impacted by disruption within the supply chain. We are experiencing delays in receiving essential tools and resources needed to complete service requests. A number of factors are currently contributing to delays including congestion at ports, shortage of drivers to transport goods, weather shutting down key roadways, and COVID-19 lockdowns around the globe that interfere with sourcing, manufacturing and logistics.

Q: How are we coping with these supply chain issues?

A: Seattle City Light is actively working with its suppliers and distributors to ensure that we get critical goods delivered as quickly as possible. Orders have been placed but delivery of product may take longer than normal.

Q: What staffing issues are Seattle City Light currently facing?

A: Consistent with the regional surge in cases of the Omicron variant, Seattle City Light is experiencing a higher than usual level of absences. This may have an impact on the speed in which we are able to deliver routine services and fulfill requests.

Q: How does this affect outage response times?

A: Restoration of service remains a priority and contingency plans are in place to ensure that we respond to outages in a timely and efficient manner.