The Basics
How long have you been at City Light? I started Jan. 19, 2022 – so less than one year!
Division: Utility Operations, Service to Bill team
Tell us about your role. What does your job entail? The Service to Bill Program is designed to review and improve end-to-end process from customer service connection requests to customers receiving their bills. Service to Bill aims to improve both the customer and employee experience by establishing and streamlining business processes, providing process visibility and predictability, and delivering timely and reliable service connections and accurate bills. My role is to examine quantitative data from our systems in parallel with qualitative insights from City Light employees. We want to ensure we are setting our coworkers up for success and delivering to our customers at a high level.
Background
Hometown: Brunswick, Ga.
Alma Mater: Georgia Institute of Technology
Area of study: Industrial engineering
Tell us about your family: Daniel Boone is my great-great-great-great-great-great uncle, through his wife Rebecca Bryan Boone. While many may know Daniel Boone for his time spent throughout the Appalachians, he later emigrated from the United States after the Revolutionary War to escape his debts as a failed land speculator in Kentucky. He worked as a “syndic” (an individual serving as a judge and jury) for the Spanish government in Spanish Louisiana, settling about 40 miles west of present-day St. Louis. With the Louisiana Purchase occurring some five years later, his reprieve from debt was only temporary. After spending many years lobbying to Congress to restore his Spanish land claims, he was eventually successful, allowing him to sell off much of the land and get out from underneath his debts as a speculator.
Suffice to say, Uncle Daniel probably would have struggled with cryptocurrency!
Just for Fun
What is one of your biggest accomplishments? I’m going to have some fun here. In my last year of school, I was a marketing intern for the Georgia Tech Athletic Association. This included both office work and game-day operations. For a women’s basketball game, the halftime entertainment was a “mascot game” among mostly local Atlanta-area mascots. There was an odd number of participants, so a coworker went to a costume store and got a largely unidentifiable yellow inflatable suit. I had the honor of being that “mascot.”
What has been your favorite project you’ve worked on/have been working on at City Light? Why? I am currently working on a data analysis project in which I am trying to map service request related data from one of our core systems. My job for this project is to dive into the system to untangle as much data as I can. If we can establish some baselines with the data and continue to monitor going forward, it will help us continue to build a strong data driven foundation that we can tap into.
What is your favorite local restaurant? Silver Tray Thai in Wallingford
What TV show are you currently binging? “Survivor.” I never really watched it until the early stages of the pandemic, but I became hooked.
What is your idea of a perfect day? It depends on whether there is snow in the mountains. If it’s ski season, a good day is getting a full day of skiing in. A perfect day involves no traffic, favorable weather, and short lift lines.
If it isn’t ski season, a perfect day still involves the mountains. I love the Alpine Lakes wilderness area. Having only been here about a year, my personal favorite so far is hiking up to Rachel Lake, setting up camp, and continuing to Alta Mountain.