The Basics
How long have you been at City Light? Eight months
Division: Customer Operations, Credit & Collections
Tell us about your role. What does your job entail? I am the supervisor for the Emergency Bill Assistance (EBA) team. We support customers who are struggling to pay their Seattle City Light bill. My role is to oversee the day-to-day operations of the EBA team and ensure every customer is being helped. My team is responsible for processing applications for bill assistance and helping income-eligible customers access programs to lower their bills and reduce past due balances.
Background
Hometown: I was born and raised in Chicago, Il.
Alma Mater: Keller Graduate School of Business
Discipline/Trade of study: Business
Tell us about your family: My partner Rose, our four-year-old son Tyson, and I moved here in mid-August. Both my parents and younger sister live in Chicago. I have one nephew.
Just for Fun
What advice do you have for those that are new to City Light? Be patient, ask lots of questions, and don’t be scared to ask for help.
What is one of your biggest accomplishments? Finishing grad school
What is your idea of a perfect day? At a Cubs baseball game on a nice summer day or on the beach in Hawaii or Puerto Rico
If you could have any job for only one day what would it be? Commentator for a major boxing event
Least favorite food? Vegetables