The Basics
How long have you been at City Light? It’ll be 45 years on July 17 of this year. I started as an office assistant and have been in the same workgroup (Account Control) for the entirety of my career at City Light.
Division: Customer Operations – Account Services
Tell us about your role. What does your job entail? I supervise the utility’s Account Control team. We assist with payment issues; process refunds and transfers; and respond to consumption requests, subpoenas, and public disclosure requests. We create printed statements that are compliant with the American Disabilities Act (ADA), which includes bills and inserts in larger fonts and statements which are transcribed into Braille through a partnership with the Washington State School for the Blind. The team also supports the billing side of the utility’s Green Up program, which allows customers to buy renewable energy credits, and Project Share, which offers emergency assistance to residential customers facing financial challenges with their past due electricity bills. We also work closely with the City of Seattle’s Facilities and Administrative Services Department, City Light’s Credit and Collections team, and the Utility Discount Program.
Background
Hometown: I was born and raised in Seattle. Now I live in Belfair.
Alma Mater: Ballard High School
Discipline/Trade of study: General studies
Tell us about your family: Married with eight children and 21 grandchildren
Just for Fun
What do you like most about your role? I like the people I work with. All the folks I started out with are now retired. I also like the work itself – assisting customers and helping them understand their accounts.
What’s your favorite movie genre? I like a lot of different genres: vampire movies, Hallmark Christmas movies, action films, etc.
How do you prefer to start/end your day? Start with a cup of coffee and end knowing I’ve accomplished something.
If you won the lottery, what is the first thing you would do? It depends on how much the lottery is. For $1 million, I would take half and bank it, then go on a European cruise with family. If it’s a larger amount, I’d find a good financial advisor and definitely retire, then help the kids and travel.
Where is your favorite place that you have traveled? Oahu, Hawaii
What is your favorite local activity? I am a big Seattle sports fan. Seahawks, Huskies, Mariners, Storm, Sounders, Reign, Thunderbirds, Kraken, Seawolves, you name it. I’m looking forward to getting the Sonics back!