The Basics
Division: Customer Engineering
How long have you been at City Light? I started my career with Seattle City Light26 years ago as an admin specialist in Technical Metering. I later transitioned to Customer Engineering, initially working as a customer service representative, handling cashiering and setting up new construction accounts for customers. I then took on the role of engineering aide, where I processed customer construction applications and assisted both residential and commercial electric service representatives (ESR). In 2018, I advanced to the position of residential ESR, where I worked for four years before moving up to senior commercial ESR. Throughout my career, I have gained extensive experience in Customer Engineering through various roles.
Tell us about your role. What does your job entail? I supervise 10 direct reports as a south residential electric service representative. I’ve been in this role for almost two years.
Background
Hometown: I was born in Vietnam. My mother and I came to Seattle when I was 11 months old. and I’ve lived here my entire life.
Tell us about your family/pets: I have two kids (my son is 30 years old and my daughter 25 years old).
Just for fun
What’s one thing that has surprised you about working at City Light? The one thing that has surprised me about working at City Light is that my time working here has gone by fast; the work here keeps you busy. You don’t even notice the years clocking away. 😊
What’s your favorite book and why? Any book by James Patterson (I love murder mystery). My favorite TV show is “ID TV.”
What motivates you at work? I enjoy sharing the knowledge and experience I’ve gained as an ESR/Senior ESR with my coworkers and assisting customers to ensure they achieve a positive outcome on challenging projects.
What was the last song you listened to? I’m a huge Prince fan, and my favorite color is purple.
What’s one item on your bucket list? I want to ride my motorcycle across the United States to the East Coast.