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Power up at a City Light EV Charging Station

City Light recently opened several new electric vehicle (EV) fast chargers in Seattle and Tukwila. We are creating publicly accessible stations throughout the utility service area to meet the current and future needs of customers that are choosing to fuel their transportation needs with our clean energy.

Site and Charging Equipment

1. Alaska Junction: 2 EV fast chargers
2. Beacon Hill: 2 EV fast chargers
3. Madison-Miller: 2 EV fast chargers
4. Magnuson Park: 2 EV fast chargers
5. Seattle City Light South Service Center: 4 EV fast chargers: 2 Level 2 chargers
6. Tukwila 4 EV fast chargers: 1 Level 2 charger

This initiative is part of City Light’s commitment to deliver community-focused transportation electrification solutions designed to meet our customers’ needs, reduce carbon emissions and air pollution and result in benefits to our grid.

Depending on the electric vehicle, the fast chargers can dispense upwards of 90 miles of range per half-hour of charge time, while the Level 2 chargers can dispense up to 30 miles of range per hour.

These charging stations and many others are available for public use and can be found on the EV charging app PlugShare or on their website plugshare.com. For more information, visit energysolutions.seattle.gov/electric-vehicles or email us at SCL_ElectricVehicles@seattle.gov.

We’re working with partner agencies to identify future EV charging station sites. More will be announced soon so stay tuned!

Financial Relief During this Challenging Time
The winter months can lead to higher electricity usage and, in turn, higher bills for some customers. Combined with staying home because of the COVID-19 pandemic, it can increase your energy usage even more.

Below are some of the financial assistance programs available through City Light to help ease the burden during this time.

Low Income Energy Assistance Program (LIHEAP) 
The federal government assists with paying bills along with budget counseling and weatherization services. Depending upon where you live, you can sign up for LIHEAP online or via phone with help from local organizations. Visit seattle.gov/light/assistance to see if your household qualifies.

Utility Discount Program 
Seattle Public Utilities and Seattle City Light have created a Utility Discount Program self-certification form for income-eligible customers, which expedites the enrollment process. Income-qualified customers receive 60% off their City Light bills and 50% off their Seattle Public Utilities bills. To find out if you are an income-eligible residential customer, visit seattle.gov/UDP.

Payment Plans
Seattle City Light customers can now initiate a payment plan after logging into their account on the utility services website. You can choose to pay your electric bill biweekly or monthly, the date of your first payment, payment duration and the initial down payment when you set up your plan. You will receive an email with the details of your payment plan once the setup process is complete. Sign up for your account on the utility services website at myutilities.seattle.gov today!

It’s storm season. Are you ready?
The time it takes to restore power safely during an outage can vary. A little preparation today can go a long way to keep you and your family safe and comfortable tomorrow. Visit powerlines.seattle.gov/outage for tips to help you prepare.

Available Soon: Start/Stop/TRANSFER Services on Utility Website
We are adding the start/stop/transfer service request to our utility services website. Stay tuned for more updates coming soon!

“Keep a well-stocked first aid kit in your home or vehicle. Make sure it’s easy to find, too!”

Seattle City Light crews are in these neighborhoods, working to provide reliable service:

• Arroyo/South Arbor Heights: installing underground conduits, vaults and streetlights to replace aging infrastructure
• Service Area: replacing aging utility poles throughout the service area to enhance safety and reliability

For a detailed list of City Light construction projects, please visit seattle.gov/light/atwork. 

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Questions, comments or suggestions?
 Email us at SCL_CommOutreach@seattle.gov

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HERE’S WHAT YOU NEED TO KNOW IF THE POWER GOES OUT
City Light works hard to provide reliable power, but occasionally you may lose your electricity in an outage. Use these resources to stay current during a power outage:

• Check our outage map: seattle.gov/light/outage
• Follow us on Twitter: twitter.com/SEACityLight
• Track local weather reports

Stay safe during an outage:

• Have an outage kit ready with water, food, blankets, and flashlights
• Stay at least 20 feet away from downed powerlines
• Never use gas or charcoal grills indoors
• Protect loved ones at home who rely on medical equipment by signing up for our Life Support program

For more information, visit: powerlines.seattle.gov/outage.

POWER MIX
In 2005, City Light became the first utility in the nation to be carbon neutral. We achieve this by providing environmentally responsible power with our clean hydroelectric facilities, as you can see in our 2019 power sources below.

*City Light does not have coal or natural gas resources in its power supply portfolio. It does make market purchases to balance or match its loads and resources. These purchases, along with market purchases made by Bonneville Power Administration (BPA), may incidentally include coal or natural gas resources, which are assigned to the utility. Any emissions associated with unspecified market purchases are offset through our greenhouse gas (GHG) neutrality policy.

**This fuel represents a portion of the power purchased from BPA.

ACCESS THE SAFETY OF YOUR TREES THIS WINTER
With most of the leaves fallen, now is a great time to examine the structure of your trees. Look for broken or cracked branches that could fall during a windstorm. Keep an eye out for tree branches brushing against power lines.

If your trees could cause safety problems with power lines, contact Seattle City Light Vegetation Management at seattle.gov/light/vegetation-management/contact-us.asp or (206) 386-1733 to have your concerns assessed.

For more information about Seattle City Light’s Vegetation Management Program, see our website at seattle.gov/light/vegetation-management. Once you know your trees are safe, you can enjoy their outlines against our beautiful winter sunsets!

E-BILLING
Enjoy the convenience of paying your bill online! Sign up today for E-Billing and take advantage of these perks:

• Pay using a credit card, debit card, or checking account number
• Set-up recurring payments or one-time payments
• Availability of your daily energy use (if you have an advanced meter)
• Easy sign up for budget billing
• Enhanced customer service tools
• Be Green! Less paper!

Sign up now: myutilities.seattle.gov

Seattle City Light crews are in these neighborhoods, working to provide reliable service:

• Arroyo/South Arbor Heights: installing underground conduits, vaults and streetlights to replace aging infrastructure;
• South Park: upgrading underdeck light fixtures to LEDs at the State Route 509 overpass on South Cloverdale Street;
• Service Territory: replacing aging utility poles throughout the utility’s service area to enhance safety and electrical reliability.

This is a partial list. For details, go to seattle.gov/light/atwork to access our map and learn about individual projects.

“Winter storms sometimes lead to downed power lines. If you see a power line on the ground, always assume it is electrified. Stay at least 20 feet away and call 911.”

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中文翻译 | Tiếng Việt | Español | Tagalog | 한국어 번역 | Af Soomali

KEEP COOL NEXT SUMMER, PLANT A TREE THIS FALL
After another hot summer, you might be thinking of ways to keep cooler next summer. Planting strategically sited trees can help cool your home and improve its energy efficiency.

Trees have many benefits. They reduce storm water runoff, improve air quality, increase property values, and can promote health. A deciduous tree—one that drops its leaves in the winter—planted on the west side of your home can shade your home in the summer and allow for the sun’s rays to warm it in the winter. The tree’s shading and cooling benefits increase as it grows larger. An energy efficient home with two 25-foot-tall trees shading its west side is cooler and more comfortable in the summer, and the trees may reduce summer cooling costs.

For tree shading in our area, west is best. Make sure to plant trees away from power lines and call 8-1-1 before you dig. Planting trees in your planting strip requires a free permit from the Seattle Department of Transportation. For permit information and a list of appropriately sized trees to plant near power lines, see the Seattle Department of Transportation’s online Street Tree Manual, available via this web page: seattle.gov/trees/planting-and-care/street-trees.

FINANCES IMPACTED BY COVID-19? WE CAN HELP.
City Light offers a variety of resources to help customers who have been financially impacted by the COVID-19 pandemic. We aren’t disconnecting anyone for nonpayment during this trying time, and we have payment options and assistance programs for those that need them.

If your finances are strained, please get in touch with us so we can work out a payment plan by calling (206) 684-3000 or sending an email 24/7 at seattle.gov/utilities/about-us/email-question.

Get a full list of utility bill assistance programs and other community resources at https://powerlines.seattle.gov/2020/03/18/covid-19-resources.

BEWARE SCAM CALLS
City Light will never call demanding immediate payment over the phone. If you are contacted by someone threatening to shut off your service if you don’t pay immediately, they are trying to scam you. End the conversation right away and call us at (206) 684-3000 or visit seattle.gov/light/endscams to report the scam attempt. For more information, visit seattle.gov/light/endscams.

THIS FALL, HARVEST THESE TIPS
As the days grow shorter and the nights get cooler, our tendency is to crank up the heat, turn on the oven, and reach for the pumpkin spice! When your finances are limited, it’s smart to look for new ways to stay cozy without driving up your electric bill. Here are some tips to help you save this season.

• Use lighting strategically. Directional table lamps and other task lighting options can focus illumination where you need it, and even eliminate the need for general lighting. Outdoor and security lighting can be made more efficient with sensors or timers, so they’re only on when they’re needed.

• Locate and reduce drafts. Nothing can disrupt a comfy spot like a draft, and air leakage can be responsible for up to a third of your heating costs! Consider conducting a visual evaluation of your home, looking for light coming through openings as an indicator of air leakage. Low-cost remedies could include installing weather-stripping on windows and doorways, installing plastic storm window kits, and applying caulk around window frames inside the home. 

• Use hot water wisely. It may be tempting to warm up with a hot bath, but did you know that water heating is the second-largest user of energy in a home after heating and cooling? Stick to reasonably short showers and consider purchasing a low-flow showerhead.

• Prepare your heating system. Now’s the time to dust off the baseboards or replace the filters on your heating system. Well-maintained heating systems work more efficiently and are less prone to breaking down. Don’t let furniture, drapes and other household items prevent your heating system from getting heat where it’s needed.

Seattle City Light crews are in these neighborhoods, working to provide reliable service:

• Arroyo/South Arbor Heights: installing underground conduits, vaults and streetlights to replace aging infrastructure;

• Chinatown-International District: upgrading underdeck light fixtures to LEDs at several freeway overpass locations;

• Downtown Seattle: installing underground duct banks to increase reliability for the downtown electrical system;

• Service Territory: replacing aging utility poles throughout the service area to enhance safety and reliability;

• Southwest Seattle: improving communications between several utility substations by replacing overhead fiberoptic cables.

This is a partial list. For details go to seattle.gov/light/atwork to access our map and learn about individual projects.

“When working outdoors around your home, remember to look up and check for wires. Keep tall ladders, roofing materials and pruning equipment clear of overhead power lines to avoid a hazardous situation. If you’re planning on doing work close to a power line, call City Light at 684-3000 and schedule a temporary disconnect for your safety.” 

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RESOURCES FOR CUSTOMERS IMPACTED BY COVID-19
City Light is here to help you through the COVID-19 pandemic. The utility will not shut off power for non- payment of your electric bill during this emergency.

If your finances are strained, please get in touch with us so we can work out a payment plan by calling (206) 684-3000 or sending an email 24/7 at seattle. gov/utilities/about-us/ email-question.

Get a full list of utility bill assistance programs and other community resources at https://powerlines. seattle.gov/2020/03/18/ covid-19-resources.

SEATTLE CITY LIGHT AND COMMON ACRE, A PLACE FOR POLLINATORS
City Light has been partnering with local non-profit The Common Acre on a pollinator garden in south Beacon Hill since 2018. This site is part of the utility’s Green Line, a community stewardship restoration project taking place in the transmission power line corridor between substations at south Beacon Hill and Southwest Seattle.

The Common Acre, with its volunteers and other partners, has planted two acres of formerly mowed turf area in the Green Line with native plants that support pollinators. They host volunteer events to weed and mulch the garden. This site is part of “a strategy to create ‘hubs and spokes’ of community directed, re-purposed public land that can become a ‘grid’ with civic utility and ecological and cultural promise.”

Want to know more about this awesome work? Go to https://commonacre.org/programs/the-green-line.

YOUR NEW UTILITIES SELF-SERVICE SITE IS LIVE!
we’re excited to announce the launch of the City of Seattle’s new utility services website. This upgraded site includes a suite of benefits to enhance your customer service experience. In addition to existing online capabilities, some of the new features include:

• Easy sign up for budget billing
• Availability of daily energy usage data for customers with advanced meters
• Enhanced customer service tools

Get started at myutilities.seattle.gov!

Please note: customers paying their bills online via our current system will be asked to reset their password.

TIPS TO KEEP COOL AND CONSERVE ENERGY
Keeping your home cool via air conditioners or heat pumps can end up boosting your energy bill in ways you’d rather avoid. Here are a few tips to keep your home affordably cool.

Keep the heat out of the kitchen. Cooking at home, and especially the oven, can produce a lot of unwanted heat. A microwave, pressure cooker or crock pot will produce much less wasted heat, keeping your kitchen cooler.

Use portable fans efficiently. Portable fans and ceiling fans don’t cool a space; instead, they help people in a space feel more comfortable by moving air past the skin. In fact, a fan’s motor can increase the temperature of a room and consumes electricity as it runs. Use these types of fans only in occupied rooms.

Go with the (air)flow. While moving air around your home with portable fans won’t cool it, moving hot air out of the home can. Hot air rises, so opening windows both low and high can draw cooler air in through the low windows and exhaust hot air out of the upper ones.

Invest in efficiency. Summer is a great time to replace or upgrade an old heating system with new, efficient heat pump technology. City Light offers instant discounts to contractors purchasing high-efficiency heat pumps through various local distributors. Visit seattle.gov/appliances to learn more!

Set your controls for efficient cooling. If you’ve got a heat pump system, set a comfortable upper temperature that works for you, and leave it at that setting. The heat pump will use its internal logic to keep your home cool.

Seattle City Light crews are in these neighborhoods, working to provide reliable service:

• Arroyo/South Arbor Heights: installing underground conduits, vaults and streetlights to replace aging infrastructure;
• Chinatown-International District: upgrading underdeck light fixtures to LEDs at several freeway overpass locations;
• Delridge: replacing aging utility poles, overhead wires and equipment to help upgrade the existing electrical system;
• Downtown Seattle: installing underground conduits on 4th Avenue and Stewart Street to maintain electrical reliability;
• Service Territory: eplacing aging utility poles throughout the utility’s service area to enhance safety and electrical reliability.

This is a partial list. For details, go to seattle.gov/light/atwork to access our map and learn about individual projects.

“Using a window or portable AC unit? Check the amperage on your unit and the outlet where you intend to plug it in. Overloading the outlet creates a fire hazard. You should never run more than one unit on the same circuit.”

Translations
中文翻译 | Tiếng Việt | Español | Tagalog | 한국어 번역 | Af Soomali

Please help us spread the word about scammers! 
During the past few months, City Light has received multiple reports of scammers attempting to demand financial and personal information in addition to payment with a pre-paid credit card, threatening customers with a shutoff of service.

This isn’t how we do business.  

We need your help to spread this message! Let your friends, family and neighbors know that City Light will never call or email customers demanding immediate payment to avoid shutoffs. Anyone who falls behind on payments will receive at least two written notifications before the shutoff process begins.  

If someone calls them demanding payment for a City Light bill, that person is a scammer. Hang up on them right away and call our Customer Care Center to report it at (206) 684-3000.  

To learn more about how you can end scams, please visit seattle.gov/light/EndScams.

Power Mix 
In 2005, City Light became the first utility in the nation to achieve zero net carbon emissions. To this day, most City Light power is generated with our clean hydroelectric facilities, as you can see in our 2018 power sources below.

Green Up! 

Make an impact by contributing to a greener, more resilient energy future by joining the City Light Green Up program. Simply add $3, $6 or $12 to your bill per month. Learn more by visiting seattle.gov/light/greenup or call 

(206) 684-3800. 

Take on our storm season crossword

Don’t forget to try our seventh annual Seattle City Light Crossword puzzle to be entered to win one of five emergency preparedness kits. For rules and eligibility, visit energysolutions.seattle.gov/crossword. The contest ends March 20, 2020.

Skagit Tours Reservations Opening Soon

Discover where your carbon-free energy comes from with dam and boat tours in the North Cascades! Reservations for this summer’s Skagit Tours open in April, so get your tickets early. For more information, visit SkagitTours.com.

New Utility Services Website Coming Soon

We are always looking for ways to make things easier for our customers, and there is a big upgrade on the way for you. We’re launching a new utility services website.

In addition to existing online capabilities, additional features will include:

• Easy sign up for budget billing
• Availability of daily energy usage data for customers with advanced meters
• Enhanced customer service tools

When our new utility services website is live, customers paying their bills online via our current system will be asked to create a new password. We hope you enjoy the upgrade!

“A power outage begins as an inconvenience but can quickly evolve into a large-scale event in a matter of minutes. Proper preparation goes a long way to keep you and your family safe and comfortable.
To learn more, visit powerlines.seattle.gov/outage.”

Seattle City Light crews are in these neighborhoods, working to provide reliable service:

• Arroyo/South Arbor Heights: installing underground conduits, vaults and streetlights to replace aging infrastructure;
• Atlantic/Chinatown-International District: replacing aging utility poles, overhead wires and equipment to help upgrade the existing electrical system;
• Delridge: replacing aging utility poles, overhead wires and equipment to help upgrade the existing electrical system;
• Downtown Seattle: installing underground conduits on 4th Avenue to maintain electrical reliability;
• Meadowbrook: relocating temporary overhead cables into underground conduits on 35th Avenue NE;
• South Lake Union: installing an underground electrical vault near Fairview Avenue North and Republican Street.

This is a partial list. For details go to seattle.gov/light/atwork to access our map and learn about individual projects.

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Questions, comments or suggestions? Call (206) 684-3000.
Editor: Nathan MacDonald, nathan.macdonald@seattle.gov

Translations (Available Soon)
中文翻译 | Tiếng Việt | Español | Tagalog | 한국어 번역 | Af Soomali

Storm Season Crossword 

Try our seventh annual Seattle City Light Crossword puzzle and be entered to win one of five emergency preparedness kits. For rules and eligibility, visit energysolutions.seattle.gov/crossword. 

The contest ends March 20, 2020.

Green Up! 

Make an impact by contributing to a greener, more resilient energy future by joining the City Light Green Up program. Simply add $3, $6 or $12 to your bill per month. Learn more by visiting seattle.gov/light/greenup or call 

(206) 684-3800. 

When Outages Occur, be in the Know

In the Pacific Northwest, winter windstorms are common and often cause power outages. When an outage occurs, stay up to date with City Light’s outage map for information on the restoration work and timeframe. Go to seattle.gov/light/outage to view our outage map. 

Updates on City Light’s Public EV Charging Program

We’re currently running a pilot program to own and operate public electric vehicle (EV) fast chargers. In late 2019, we unveiled five new fast chargers at our South Service Center in the SODO neighborhood. These are now available for public use. This year, we’re planning to install additional fast chargers in several neighborhoods throughout our service area. Stay tuned to find out where you can plug in! 

We’ve also announced changes to our fee structure for public EV charging. You can find specific details on this change and updates on charging locations by visiting

energysolutions.seattle.gov/electric-vehicles.

“Keep a well-stocked first-aid kit in your home, office or vehicle. Make sure it’s easy to find, too! For more tips on how to prepare for the next power outage, visit: powerlines.seattle.gov/outage.”

Seattle City Light crews are in these neighborhoods, working to provide reliable service:

• Arroyo/South Arbor Heights: installing underground conduits, vaults and streetlights to replace aging infrastructure;
• Atlantic/Chinatown-International District: replacing aging utility poles, overhead wires and equipment to help upgrade the existing electrical system;
• Delridge: replacing aging utility poles, overhead wires and equipment to help upgrade the existing electrical system;
• Pioneer Square/SODO: increasing electrical reliability by installing underground conduits;
• Stevens/Miller Park: Installing a microgrid at Miller Community Center with solar panels, a battery energy storage system and controls;
• South Lake Union: installing an underground electrical vault near Fairview Avenue North and Republican Street.

This is a partial list. For details go to seattle.gov/light/atwork to access our map and learn about individual projects.

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Questions, comments or suggestions? Call (206) 684-3000.
Editor: Nathan MacDonald, nathan.macdonald@seattle.gov

Translations
中文翻译 | Tiếng Việt | Español | Tagalog | 한국어 번역 | Af Soomali

KEEP THE “BRRR BLUES” AWAY! 

It’s hard to believe that the winter season is almost here! While cold temperatures can affect your electricity bill, we have a few tips to keep you and your family warm while conserving energy.

Change Your Ceiling Fan’s Blade Rotation 

Setting your fan blades clockwise redistributes the rising warm air throughout the room.

Heat Your Rooms with the Sun 

Keep your south-facing curtains open and allow sunlight to heat your home naturally. Don’t forget to close them at night!

Bundle Up! 

Dressing warmer when the days get colder is less expensive and more efficient than turning up your thermostat.

Consider Using a Smart Thermostat

A smart thermostat can help you control and monitor your heating usage as the temperature outside begins to drop.

For more tips to keep toasty this winter, visit

powerlines.seattle.gov/stay-warm-this-winter.

Rate Changes 

Effective Nov. 1, 2019, Seattle City Light customers will see a rate decrease of approximately 0.5% on average. This change is the cumulative effect of an average 1.9% passthrough credit and a 1.5% increase to the Rate Stabilization Account (RSA) surcharge. To learn more about these changes, visit: powerlines.seattle.gov/rate-changes.

Are you ready for winter storm season?  

Check out these top tips from our City of Seattle partners:

From the Seattle Department of Transportation: Now’s the time to make sure you have everything you’ll need in a snowstorm. Don’t forget a snow shovel, because it’s your legal responsibility to clear the sidewalks in front of your building so everyone can get around safely.

From Seattle Public Utilities: Rake your leaves to keep your local storm drains free of clogs and help prevent flooding in your neighborhood.

For more tips on being storm-ready, go to takewinterbystorm.org.

City Light Completes Streetlight Infrastructure Improvements in Montlake

Seattle City Light continues to improve customer safety by converting streetlights in our service area from high-pressure sodium lights to energy-efficient light-emitting diodes, or LEDs. The new LED lights support visibility and safety for pedestrians, bicyclists and drivers.

This past fall contracted crews completed a six-month project to replace an aging streetlight system in the Shelby-Hamlin/Montlake area. Crews replaced the streetlight fixtures, poles and underground infrastructure with updated equipment, based on community input. The new system will provide improved, reliable lighting for the neighborhood. Learn more about this project at seattle.gov/light/atwork.

Rebate Changes 

Since 2007, Seattle City Light has worked with local retailers to help City Light customers select energy-efficient products from the sales floor by providing appliance rebates and instant discounts on lighting and showerhead products. While we will be phasing out our laundry rebates, showerheads and efficient lighting programs between December 31, 2019, and January 13, 2020, stay tuned for new program offerings in 2020! To learn more, visit seattle.gov/appliances.

City Light has offered these rebates since 2007, and with your participation and local retailers support, we have made an impact:

62,000 rebates on ENERGY STAR® certified appliances redeemed

15 million instant discounts on energy-efficient light bulbs

44,000 instant discounts on showerheads

Annual energy savings of 270 million kilowatt-hours, equivalent to the power used by 31,500 homes each year

“Winter storms sometimes lead to downed power lines. If you see a power line on the ground, always assume it is electrified. Stay at least 20 feet away and call 911.”

Seattle City Light crews are in these neighborhoods, working to provide reliable service:

• Arroyo/South Arbor Heights: installing underground conduits, vaults and streetlights to replace aging infrastructure;
• Beacon Hill: replacing aging utility poles, overhead wires and equipment to help upgrade the existing electrical system;
• Downtown Seattle: converting historic globe streetlights to LEDs;
• Pioneer Square/SODO: increasing electrical reliability by installing underground conduits;
• South Lake Union: installing an underground electrical vault near Fairview Avenue North and Republican Street.

This is a partial list. For details go to seattle.gov/light/atwork to access our map and learn about individual projects.

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Questions, comments or suggestions? Call (206) 684-3000.
Editor: Nathan MacDonald, nathan.macdonald@seattle.gov

Translations
中文翻译 | Tiếng Việt | Español | Tagalog | 한국어 번역 | Af Soomali

City Light Opens “World’s Coolest Substation”
This year, Seattle City Light opened its first new substation in over 30 years—Denny Substation—in the South Lake Union area. On Saturday, July 20, nearly 1,000 community members gathered at the site in the bustling Cascade neighborhood to celebrate Denny Substation and its public amenities with the community. Attendees enjoyed food trucks, music and ice cream while exploring some of the substation’s public benefits: art installations, an elevated walkway, a dog off-leash area and community spaces.

Dubbed “the world’s coolest substation” by Fast Company, Denny Substation is a unique example of innovative infrastructure built in the middle of an ever-evolving, dense and diverse neighborhood. City Light worked with the community to design the new substation to fit the neighborhood’s character, provide community amenities and serve as a model for environmental sustainability.

Energized in May 2018, Denny Substation is a long-term asset for City Light’s entire system and will provide reliability and flexibility to adjacent substations. The new substation was designed to last 50-100 years with the capacity to accommodate future needs in this neighborhood and beyond. Be sure to check it out the next time you’re in South Lake Union!

Click here for a full recap of the Denny Substation Celebration event!

Join the Utility Discount Program
The Utility Discount Program supports income-qualified customers with a discount of 60% off electricity and 50% off water, sewer and garbage costs. The average participant saves $1,200 a year!

For eligibility guidelines, personalized assistance and more information, call (206) 684-0268. This information is also available online at seattle.gov/light/discount.

Green Up
Make an impact by contributing to a greener, more resilient energy future by joining the City Light Green Up program. Simply add $3, $6 or $12 to your bill per month. Learn more by visiting seattle.gov/light/greenup or call (206) 684-3800.

When Outages Occur, Be in the Know
In the Pacific Northwest, fall wind storms are common and often cause power outages. When an outage occurs, stay up to date with City Light’s outage map for information on the restoration work and timeframe. Go to seattle.gov/light/outage to view our outage map.

Affordability Programs Available for You
Did you know that Seattle residents have over 100 programs dedicated to helping eligible participants? You can see them all at seattle.gov/affordable.
Not a Seattle resident? We can still help out on your utility bill if you meet income qualifications. Get details on our Utility Discount Program and other assistance programs for City Light ratepayers at seattle.gov/light/assistance/.

“Generators can be effective during a power outage, but they need to be used with care. Always use portable generators outside in well-ventilated areas and away from your home.”

Hernann Ambion

Sr. Public Relations Specialist

Seattle City Light crews are in these neighborhoods, working to provide reliable service:

• Arroyo/South Arbor Heights: installing underground conduits, vaults and streetlights to replace aging infrastructure;
• Downtown Seattle: converting historic globe streetlights to LEDs;
• Montlake: installing underground conduits and new LED streetlights;
• Pioneer Square/SODO: increasing electrical reliability by installing underground conduits;
• SODO/Industrial District: installing publicly accessible EV chargers at the utility’s South Service Center;
• South Lake Union: installing an underground electrical vault near Fairview Avenue North and Republican Street.

This is a partial list. For details go to seattle.gov/light/atwork to access our map and learn about individual projects.

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Questions, comments or suggestions? Call (206) 684-3000.
Editor: Nathan MacDonald, nathan.macdonald@seattle.gov

City Light’s Hydroelectric Legacy
Seattle City Light’s mission is to deliver affordable, reliable and environmentally responsible electricity services to you, our customer. This mission includes a dedication to environmental stewardship to enhance, protect and preserve the environments in which we operate. As we strive to be the nation’s greenest utility, we continue to look for new efficient means to operate while improving our key source of power generation: hydroelectricity. In fact, 91% of City Light’s power used by Seattle residents is generated by hydro.

City Light’s hydroelectric projects span across Washington state. Nestled in the northeastern corner of the state, the Boundary Hydroelectric Project is the largest producer of hydropower for City Light with a capacity of 1,117.4MW, more than half of City Light’s hydro. The total combined generation capacity of the City Light’s hydroelectric plants is 1,850MW.

In 2003, the Skagit Hydroelectric Project, located northeast of Seattle in North Cascades National Park Complex, was the first large hydroelectric facility in the nation to be certified as a Low Impact Hydropower Project by the Low Impact Hydropower Institute, an independent non-profit organization that certifies environmentally responsible, low impact hydro projects.

Did you know that you can actually tour City Light’s Skagit Hydroelectric Project? Whether it’s your first time or you haven’t visited in a while, a road trip to the majestic North Cascades and emerald waters is a must! Skagit Tours offer spectacular scenery in one of the nation’s most picturesque parks. We offer four excursions, including the Diablo Lake and Lunch tour that features a cruise of the glacier-fed waters of Diablo Lake. The Dam Good Chicken Dinner and Ladder Creek Falls by Night tours serve tradition on a platter with our famous chicken dinner—a classic dish that dates back to the 1930s. All tours showcase your utility’s longstanding dedication to our hydropower legacy. Start your relaxing adventure today at skagittours.com or call (360) 854-2589.

Click here to read the complete version of this story.

Kitchen Savings

Cooking at home can be a way to save money, but there are ways to save even more by being energy efficient in the kitchen! We’ve cooked up a few tips to save energy and money while making your next meal:

• Look for alternative methods to cook your favorite recipe. Check out our 2018 Cookin’ with Kilowatts Cookbook for a few of our favorite energy-efficient recipes at energysolutions.seattle.gov/cwk.
• Boiling water? Cover the kettle or pan or electric kettle.
• A microwave takes 15 minutes to do the same job as 1 hour in an oven. Use another cooking method and save time, energy and as much as $70 a year.

For more money and energy-saving tips, visit energysolutions.seattle.gov/renters-resource.

Green Up
Make an impact by contributing to a greener, more resilient energy future by joining the City Light Green Up program. Simply add $3, $6 or $12 to your bill per month. Learn more by visiting seattle.gov/light/greenup or call (206) 684-3800.

Crossword Congrats!
We were excited to see hundreds of customers participate again in the 6^th annual Go Green, Get Green Crossword Puzzle Contest and demonstrate their knowledge about energy efficiency and the Utility. Congratulations to Jerry W. of North Seattle who was randomly selected as the winner of the WeMo Switch!

Changes Coming to Online Account Management
We’re always looking for ways to improve your customer experience. Our online account management platform is getting upgraded to be more ADA accessible, mobile-friendly, easily navigated and more! Keep an eye out for the new platform’s launch by following us on social media.

Affordability Programs Available for You
Did you know that Seattle residents have over 100 programs dedicated to helping eligible participants? You can see them all at seattle.gov/affordable.
Not a Seattle resident? We can still help out on your utility bill if you meet income qualifications. Get details on our Utility Discount Program and other assistance programs for City Light ratepayers at seattle.gov/light/assistance/.

“When a metallic mylar balloon touches a power line or electrical equipment, it can cause a surge of electricity which leads to a power outage and might even ignite a fire. If you are celebrating an occasion like graduation with a metallic mylar balloon, remember to keep it safely tethered and weighed down. Be sure to dispose of it properly as well.” 

-Dave Bayard
Manager, Power Line Clearance and Landscape

Seattle City Light crews are in these neighborhoods, working to provide reliable service:

• Arroyo/South Arbor Heights: installing underground conduits, vaults and streetlights to replace aging infrastructure;
• Downtown Seattle: converting historic globe streetlights to LEDs;
• Judkins Park: installing new and replacement poles, new wire, and equipment to improve reliability;
• Pioneer Square: increasing electrical reliability and supporting alley restoration;
• Snohomish County: installing new transmission line wire and equipment between substations to improve regional reliability;
• South Lake Union: installing vaults and conduits to connect customers with Denny Substation underground infrastructure.

This is a partial list. For details go to seattle.gov/light/atwork to access our map and learn about individual projects.

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Questions, comments or suggestions? Call (206) 684-3000.
Editor: Nathan MacDonald, nathan.macdonald@seattle.gov

Seattle City Light Funds Glacier Recession Research
Seattle City Light recently funded a study which researched and forecasted the recession patterns of glaciers in our region. The research article, titled “Glacier Recession and the Response of Summer Streamflow in the Pacific Northwest United States, 1960–2099,” explores the recent recession patterns of these glaciers whose melt and water flow will impact hydroelectric power generation, agricultural water supply and the ecological health of the watersheds downstream. Along with funding a portion of the research, City Light advised on the scope of the project to provide insight into when stream flows were most important for power generation, recreation and fish protection.
Click here to read the rest of the story.

Fridge Efficiency 

Still trying to find ways to conserve energy? Look to your refrigerator! Here are a few tips from the Department of Energy* to make your fridge more energy efficient:

• Don’t keep your refrigerator or freezer too cold.
• Make sure your refrigerator door seals are airtight.
• Cover liquids and wrap foods stored in the refrigerator. Uncovered foods release moisture and make the compressor work harder.

For more money and energy-saving tips, visit seattle.gov/light/renterscorner.

*Source: energy.gov/energysaver/appliances-and-electronics/kitchen-appliances

Skagit Tours Reservations Opening Soon! 

Explore the beauty and adventure that the Skagit River has to offer! Reservations for this summer’s Skagit Tours open in April, so get your tickets early. For more information visit SkagitTours.com.
Updates Coming to Your eBilling! 
We are improving the way you pay your City Light and SPU bills online, including enhanced ADA accommodations and the option to receive text alerts. Be sure to follow City Light on social media for updates!

Join the Seattle City Light Customer Forum
Have you ever wanted to share your views about the environment, the future of energy, your bill, or other Seattle City Light services? We’ve created the Customer Forum to make it easier for your voice to be heard. If you are interested in becoming part of our Customer Forum, go to CityLightCustomerForum.com to learn more and become a member.

It All Adds Up
Are you in charge of your energy usage?
How does your energy use affect your bill? Well, it’s like grocery shopping. You decide what’s in your cart. Each item may be just a few dollars but put them all in your cart and IT ALL ADDS UP!
Learn more at energysolutions.seattle.gov/your-home/ways-to-save.

“With ‘Snowmageddon’ in our rearview mirror, now is an excellent time to review your personal and family preparedness plans. The City of Seattle offers several resources to help you get started at seattle.gov/emergency.” 

-Bryan Hovde
Emergency Management Strategic Advisor

Seattle City Light crews are in these neighborhoods, working to provide reliable service:
• Arroyo/South Arbor Heights: installing underground conduits, vaults and streetlights to replace aging infrastructure
• Judkins Park: installing new and replacement poles, new wire, and equipment to improve reliability
• Pioneer Square: increasing electrical reliability and supporting alley restoration by replacing old, damaged underground conduits
• Snohomish County: installing new transmission line wire and equipment between substations to improve regional reliability
• South Lake Union: installing vaults and conduits to connect customers with Denny Substation underground infrastructure.

This is a partial list. For details go to seattle.gov/light/atwork to access our map and learn about individual projects.

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Questions, comments or suggestions? Call (206) 684-3000.
Editor: Nathan MacDonald, nathan.macdonald@seattle.gov