Seattle City Light customers are going to see new, easier-to-read bill statements, starting April 15.
The redesign includes several changes designed to make it easier for customers to track their energy consumption, know when their payment is due, and find out about other utility services available to them.
“We listened to our customers when they told us they wanted a bill that was easier to read and easier to understand,” Customer Service Director Kelly Enright said. “We want to provide the best customer service experience and these changes are one more way to do that.”
Key changes to the front of the bill are:
- A usage graphic that shows a year-to-year comparison
- Inclusion of the payment due date, and
- Improved layout
“Improvements won’t stop here,” Enright said. “We continue to look for ways to enhance our customer service and look forward to more conversations with customers about how we can meet or exceed their expectations.”
Some customers might have noticed changes on the back of the bill that started in January. Those changes included color printing, new formatting, simplified information, and new graphics to improve readability.
A new envelope was launched in February with reminders about online bill payment options. Similar changes to the return payment envelope will start in April.
Seattle City Light is the 10th largest public electric utility in the United States. It has some of the lowest cost customer rates of any urban utility, providing reliable, renewable and environmentally responsible power to nearly 1 million Seattle area residents. City Light has been greenhouse gas neutral since 2005, the first electric utility in the nation to achieve that distinction.