Posts tagged with billing Archives - Powerlines

City Reaches Agreement to Conclude Seattle City Light Class Action Lawsuit

City Attorney Pete Holmes | Seattle City Light CEO Debra Smith Contact:Dan Nolte, City Attorney’s Office Communications, Dan.Nolte@seattle.govJulie Moore, Seattle City Light Communications, Julie.Moore@seattle.gov FOR IMMEDIATE RELEASE: September 29, 2021 SEATTLE – The City of Seattle has reached a $3.5 million settlement agreement in an August 2019 lawsuit that claimed… [ Keep reading ]

Meter reads during COVID-19

COVID-19 impacting manual meter reads; some customers may receive estimated bills The COVID-19 outbreak and Governor Inslee’s “Stay Home, Stay Healthy” order have impacted Seattle City Light’s ability to provide manual meter reading services to some customers due to staffing shortages and an inability to access meters at temporarily closed… [ Keep reading ]

Seattle City Light Customers Start Receiving Early Benefits of Advanced Metering

Seattle City Light customers started receiving some of the early benefits of Advanced Metering today after computer programming was completed to enable the utility’s billing system to receive electricity use data directly.

Seattle’s new utility customer information and billing system launched

Seattle City Light and Seattle Public Utilities completed the launch of Seattle’s new utility customer information and billing system Monday. The new customer information system will process 5.5 million City Light and SPU bills and collect about $1.8 billion in revenue annually. Over its projected lifetime, the system will handle some $21 billion in customer bills and payments, while serving more than 400,000 commercial, residential and industrial customers. It replaces a 15-year-old suite of database management software, which has lasted five years beyond its expected life and is no longer supported by its vendor.

Seattle City Light Reports Billing Error

On Thursday, May 28, Seattle City Light discovered that certain customers who were billed on May 27 accidentally received incorrect billing statements through the eBilling online payment service.

Downtown Customer Service Center Opens in Seattle Municipal Tower

Seattle City Light customers can now pay their utility bills and transact other business with the City of Seattle at a new Downtown customer service center in the Seattle Municipal Tower, 700 Fifth Ave.

Seattle City Light Providing Phone Reminders to Avoid Late Fees

Seattle City Light will start a new service this month to provide automated phone call reminders for some customers whose current utility bill is past its payment due date.

Warm a Neighbor’s Heart, Home with Project Share Contribution

The Project Share customer-supported emergency assistance fund at Seattle City Light can be the difference that keeps homes warm and the lights on for people struggling through financial crisis. You can help.

City Light Customers Lowering Costs, Saving Trees with eBilling

More than 50,000 Seattle City Light customers are saving themselves money and reducing their use of paper by receiving and paying their utility bills electronically.

New, Easier-to-Read Bills Coming in April

Seattle City Light customers are going to see new, easier-to-read bill statements, starting April 15.