Seattle City Light is making it easier for customers to connect with their utility while on the go.
“We want to give our customers the ability to connect with us wherever they might be,” Superintendent Jorge Carrasco said. “Making it more convenient to interact with us is our commitment. And we want customers to let us know how we are doing.”
Mobile phone users can now access mobile versions of key City Light web pages at http://m.seattle.gov/light. On the site, customers can report a streetlight problem, get information about outages, read City Light news, get money-saving energy conservation tips, or find links to contact the utility on other matters. Customers who are signed up for eBilling also can pay their bills.
The mobile site is accessible to any phone with an Internet connection. A free mobile app is now available on the Android Market that will launch the mobile-enabled web pages. An iPhone version is pending with Apple for distribution in the iTunes store.
“Smartphone use in our country continues to rise, with the latest figures showing 35 percent of adults owning a smartphone,” said Councilmember Bruce Harrell, chair of the Energy, Technology and Civil Rights Committee. “This new smart phone app from City Light allows ratepayers to engage where they want and when they want. This reflects our commitment to great customer service.”
City Light already is looking at ways to enhance its mobile site. Customers who use it are encouraged to send feedback and suggestions for potential additions to email@example.com.
Seattle City Light is the 10th largest public electric utility in the United States. It has some of the lowest cost customer rates of any urban utility, providing reliable, renewable and environmentally responsible power to nearly 1 million Seattlearea residents. City Light has been greenhouse gas neutral since 2005, the first electric utility in the nation to achieve that distinction.