Carkeek Park Project Draws Resident’s Praise

Seattle City Light crews working on a project to replace old, failing underground power lines in Carkeek Park are earning praise for their excellent customer service.

 

Seattle City Light crews build conduits as part of a project to replace failing underground power lines in the Carkeek Park neighborhood.

 

At Seattle City Light, we recognize that some of the work we need to do to keep your lights on can be disruptive.

We work to minimize the inconveniences when we can and appreciate your understanding and patience while we get the work done.

It’s also nice to hear when our crews have exceeded a customer’s expectations with excellent service.

That was the case in the Carkeek Park neighborhood, where our crews are building new conduits and vaults as part of a project to replace old, failing underground power lines. The work involves trenching in the streets, which can be noisy and does redirect traffic.

Resident Amy Yamashita contacted City Light recently with compliments for the crews working in her neighborhood.

“Without exception, they have been professional, considerate and kind to all the neighbors in the area,” Yamashita said. “Even when it affects or delays their work, they will temporarily stop work to allow an errant pedestrian or driver through the work zone, making sure the driver or pedestrian has completely cleared the area before resuming work.”

“They provide updates about the progress of work and future plans for the area,” Yamashita said. “In many ways, they have become members of our little Carkeek community.”

Thank you, Amy, for the kind words. It’s our goal to provide the best customer service experience of any utility in the nation. The crews feel good when they know they’re hitting the mark for our customers.

If you’d like to track the progress of the Carkeek Park work or any other City Light construction project, visit the At Work in Your Neighborhood page of our website. (link to http://seattle.gov/light/const_mgmt/ )