Posts tagged with customer service Archives - Powerlines

Seattle City Light recognized as No. 1 West Midsize Utility in J.D. Power 2020 Electric Utility Business Customer Satisfaction Study

Seattle City Light received the highest customer satisfaction index score of any midsize electrical utility in the western United States, according to the J.D. Power 2020 Electric Utility Business Customer Satisfaction Study. The overall satisfaction index examines six factors: power quality and reliability; corporate citizenship; price; billing and payment; communications;… [ Keep reading ]

Meter reads during COVID-19

COVID-19 impacting manual meter reads; some customers may receive estimated bills The COVID-19 outbreak and Governor Inslee’s “Stay Home, Stay Healthy” order have impacted Seattle City Light’s ability to provide manual meter reading services to some customers due to staffing shortages and an inability to access meters at temporarily closed… [ Keep reading ]

Scam Alert: Don’t Fall Victim to Callers Demanding Payment

Seattle City Light has received reports that scammers are at it again. One of the current scam tactics involves contacting customers by phone, pretending to be employees of City Light and demanding payment. If you receive a recorded message or a live call from someone demanding payment right away, hang up and call us… [ Keep reading ]

Seattle City Light Customers Start Receiving Early Benefits of Advanced Metering

Seattle City Light customers started receiving some of the early benefits of Advanced Metering today after computer programming was completed to enable the utility’s billing system to receive electricity use data directly.

Business Customers Rate Seattle City Light Highest in Customer Satisfaction

Business customers rated Seattle City Light highest in customer satisfaction among western region midsize electric utilities in the J.D. Power 2016 calendar-year study released today.

Business Customers Rate Seattle City Light Highest in Satisfaction

Business customers rated Seattle City Light highest in customer satisfaction among midsize western utilities in the latest J.D. Power and Associates survey results, which were released today.

Residential Customers Rate Seattle City Light Among the Best Utilities

Satisfaction improved over the past year among Seattle City Light’s residential customers, who rated City Light as one of the best midsize utilities in the West, according to J. D. Power and Associates.

Downtown Customer Service Center Opens in Seattle Municipal Tower

Seattle City Light customers can now pay their utility bills and transact other business with the City of Seattle at a new Downtown customer service center in the Seattle Municipal Tower, 700 Fifth Ave.

Seattle City Light Dispatchers Oversee Large Operation, Still Provide Personal Service

At the center of Seattle City Light’s operations is a team of 24 dispatchers at Seattle City Light’s System Control Center, who often work one-on-one with customers in times of need.

Seattle City Light Providing Phone Reminders to Avoid Late Fees

Seattle City Light will start a new service this month to provide automated phone call reminders for some customers whose current utility bill is past its payment due date.