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Escalent Recognizes Seattle City Light as 2023 Trusted Business Partner

Seattle City Light has received the top brand trust score of utilities surveyed nationwide and earned the designation of 2023 Trusted Business Partner by the Cogent Syndicated 2023 Utility Trusted Brand & Customer Engagement™: Business study from Escalent, a top human behavior and analytics advisory firm.

The study tracked the performance of the 81 largest gas, electric and combination utilities in the U.S., based on customer counts. City Light ranks first among utilities in the western region and is one of 15 utilities nationwide to be recognized as a 2023 Trusted Business Partner. ​​​​​​​

“We are proud that our Business Customer Services  team delivers such comprehensive services to our commercial and industrial customers. Our dedicated team’s proactive approach to customer service helps customers get answers about their accounts, understand their energy needs, and meet their needs in an ever-changing economic climate,” said Business Customer Services Manager Sandra Ball.

To be named a Trusted Business Partner, utilities were selected based on having Brand Trust Index scores in the top 10% of the industry, the top score within their respective benchmark segment, or a Brand Trust Index score within 20 points of the top benchmark segment score and above the industry average. Trusted Business Partners score 46 points higher than the industry average.​​​​​​​

“The 2023 Trusted Business Partners have accomplished one of the essential goals of high-engagement utilities: They have established themselves as strategic partners, helping businesses explore options for savings, sustainability efforts and environmental goals, as well as proving themselves to be active, valuable members of the local business community,” said Suzanne Haggerty, director of syndicated research with the Energy team at Escalent, in a press release announcing the Trusted Business Partners.

As a community-owned, not-for-profit utility, Seattle City Light is proud to provide power to Seattle and our franchise cities and focus our efforts squarely on our customers. We remain dedicated to finding ways to enhance our operations, power our communities, and are humbled by the trust our customers place in our services.