The Basics
Division: Customer Operations
How long have you been at City Light? August 2013
Tell us about your role. I work in a lead role for the account technicians in the Account Validation work group within Customer Operations. I help monitor the group’s work to ensure accurate and timely processing of customers’ bills. I am also responsible for our cross-meter, rate review and reporting processes. In addition, I’m the trainer for our new hires and help the team stay current on processes and procedures within our billing and meter management system. We work with our Field Operations team, which includes technical metering, meter readers, and electric service representatives, to resolve customer complaints regarding customer account balances, ledgers, and metering issues.
Background
Hometown: Pasadena, Calif.
Alma mater: Highline College
Discipline/Trade of study: Cyber security operations
Tell us about your family/pets: No kids/pets. Divorced/single.
Just for fun
What’s one thing that has surprised you about working at City Light? I’ve been pleasantly surprised by how easy it is for employees to explore diverse career paths. The out-of-class program, in particular, is a unique and effective way to learn new skills and assess potential departmental fits. This allows for significant personal and professional growth, as individuals can confidently pursue roles that align with their interests and talents.
What’s your favorite book and why? I have three favorite book series: The “Twilight” series because I am Team Edward and vampires are cool; the Stephanie Plum novels by Janet Evanovich because she is hilarious and there’s always someone trying to kill her; and my secret obsession is the “Fifty Shades of Grey” series, because, well, read it and you will see.
What is the best meal you have ever eaten? In 2017, I celebrated my birthday with a worldwide European holiday culminating in a remarkable meal at the 58 Tour Eiffel restaurant in Paris, enjoying foie gras and filet de boeuf bourguignon while witnessing the tower’s iconic light display.
What motivates you at work? I am motivated by the challenge of finding effective solutions to complex problems. Within the Account Control work group, our function as the last stage of the billing process necessitates meticulous attention to detail. My focus is on upholding the highest standards of accuracy and ensuring customer satisfaction by preemptively addressing any potential discrepancies.
What’s one item on your bucket list? Skydiving or bungee jumping in Europe, where I plan to be living someday.