The BasicsYears of Service: Five-plusDivision: Energy Innovation & ResourcesRole: I work with customers and contractors to make homes and businesses energy efficient by securing rebates and incentives for energy conservation measures. This is a really unique position as it provides an opportunity for a positive interaction with our customer base… [ Keep reading ]
The BasicsYears of Service: FiveDivision: Transformation & Customer ExperienceRole: My current position is with the newly formed customer advocacy team as an out-of-class senior customer service representative. I enjoy working with the public to answer their questions and provide resources to find the best possible solutions. BackgroundHometown: Seattle, WashingtonAlma Mater:… [ Keep reading ]
The BasicsYears of Service: 22+Division: Utility Operations & EngineeringRole: I supervise crews who maintain and install equipment in substations for system reliability. We also maintain commercial and industrial substations throughout the city, occasionally supporting our generation projects: Skagit, Boundary, Cedar Falls, and Tolt Powerhouses. BackgroundHometown: Born and raised in Seattle,… [ Keep reading ]
The BasicsYears of Service: TwoDivision: Customer Care & Energy SolutionsRole: I work closely with owners, developers, building operators, property managers, tenants, and a network of contractors and service providers to implement energy efficient services, conduct program outreach, and act as a point of contact for businesses and multifamily properties. BackgroundHometown:… [ Keep reading ]
The BasicsYears of Service: TwoDivision: Customer Care & Energy SolutionsRole: I focus on conservation programming for our new construction and multifamily customers, specifically affordable housing and efficient, low greenhouse-gas-emitting properties. In 2020, I also had the opportunity to support the Utility Discount Program, which was expanded in response to COVID-19…. [ Keep reading ]
From Field Operations manager for North Line to Manager of Stations, Relay, and Operators, Tosha Siebert reflects on her new role Tosha Siebert joined City Light as the Field Operations Manager for North Line. “I started my job in March 2020, just a few days before Gov. Inslee announced the… [ Keep reading ]
From Boston to Seattle, Eliza Ives shares her passion for the outdoors and upcoming advancements in renewable energy. Renewable Energy Program Manager Eliza Ives has been with City Light for three and a half years. “I started as a graduate intern and decided to stick around!” she exclaimed. “I am… [ Keep reading ]
Katie Ewing brings a passion for economics and public service to help shape policy at City Light. Celebrating one year at City Light this month, Katie Ewing came to the utility from the City of Seattle City Budget Office (CBO) in January 2020. “I am a Senior Policy & Project… [ Keep reading ]
Strategic Planning’s Angela Bertrand talks triathlons, baking, and books, oh my! Management Systems Analyst Angela Bertrand joined City Light in 2018 as part of the Continuous Improvement Team and has since moved to Strategic Planning and Performance. “We’re part of the General Manager’s Office under the chief of staff. We… [ Keep reading ]
Customer Care, Adapting to Changing Needs, and Community with Sandy Fernandez. Customer Service Representative Sandy Fernandez has worked at City Light for 13 years. She serves the utility as a member of the Customer Operations Team in the Customer Care and Energy Solution Business Unit. “I’ve worked as a Customer… [ Keep reading ]
