Customer Satisfaction Research Underway

City Light has partnered with DHM Research to conduct a customer satisfaction survey on our behalf beginning September 30. This research will be done in two phases. In phase one, customers will be randomly selected and contacted by phone or text inviting them to take a brief (15 minutes) survey online. Customers receiving texts can expect the message to be from US Polling, a secure and trusted resource used by DHM for research outreach.

Phase two of the Customer Satisfaction Survey is now open. We invite our residential customers who were not contacted by phone or text to now take the survey online. Your input and feedback are important to us.

If you have any questions or concerns, please reach out to the City Light External Communications Team.