City Light has partnered with DHM Research to conduct a customer satisfaction survey on our behalf beginning September 30. This research will be done in two phases. In phase one, customers will be randomly selected and contacted by phone or text inviting them to take a brief (15 minutes) survey online. Customers receiving texts can expect the message to be from US Polling, a secure and trusted resource used by DHM for research outreach. In phase two, all customers will be invited to fill out an online survey by October 25.
Update 10/26/21: This Customer Satisfaction Survey is now closed. Thank you to the more than 3,000 customers who participated. Your input and feedback are important to us.
If you have any questions or concerns, please reach out to the City Light External Communications Team.