Business customers rated Seattle City Light highest in customer satisfaction among western region midsize electric utilities in the J.D. Power 2016 calendar-year study released today.
“Providing excellent customer service in the delivery of reliable, low-cost, environmentally responsible electricity is what we strive for every day,” Seattle City Light General Manager and CEO Larry Weis said. “I’m proud of our employees for the effort they consistently bring to make that goal a reality for our customers.”
City Light’s score in the survey increased 44 points over the previous year, with improvement in every category of the survey. Throughout the past year, J.D. Power asked business customers to rate their satisfaction with utilities related to power quality and reliability; corporate citizenship; price; billing and payment; communications; and customer service.
City Light received a score of 782 in the survey, which was 27 points higher than the national average. Following City Light among western midsize utilities were Idaho Power, and then a tie between NorthWestern Energy and the Sacramento Municipal Utility District.
We believe City Light’s efforts to increase safety, its environmental initiatives and their familiarity with energy efficiency programs among the reasons for their satisfaction.
Safety was a focus area for City Light in 2016. The utility is a national leader in environmental stewardship and energy conservation. In 2005, it became the first utility in the country to fully offset all its greenhouse gas emissions and has maintained its carbon neutral status ever since. City Light has supported energy efficiency and conservation programs since 1977, helping its customers to use less electricity and save money.
City Light is the 10th largest public electric utility in the United States. It has some of the lowest cost customer rates of any urban utility, providing reliable, renewable and environmentally responsible power to about 750,000 Seattle area residents.