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Business customers recognize Seattle City Light as No. 1 in the West among Midsize Utilities in J.D. Power 2023 U.S. Electric Utility Business Customer Satisfaction Study

December 5, 2023

For the second year in a row, Seattle City Light has received the highest customer satisfaction index score of any midsize electrical utility (50,000-89,999 business customers) in the western United States, according to the J.D. Power 2023 U.S. Electric Utility Business Customer Satisfaction StudyTM. Overall satisfaction is examined across six… [ Keep reading ]

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Weather challenges, demand increases, and rising costs result in changes to customer electricity rates

October 12, 2023

Seattle City Light will implement new rates effective Jan. 1, 2024. In addition to the planned 4.5% base rate increase adopted by City Council last fall, we will apply two automatic surcharges: The anticipated bill increase for a typical residential customer will be about $9 per month, or $18 per… [ Keep reading ]

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Seattle City Light recognized as No. 1 West Midsize Utility in J.D. Power 2022 Electric Utility Business Customer Satisfaction Study

November 28, 2022

Seattle, WA—Seattle City Light received the highest customer satisfaction index score of any midsize electrical utility (50,000-89,999 business customers) in the western United States, according to the J.D. Power 2022 Electric Utility Business Customer Satisfaction StudySM. Overall satisfaction is examined across six factors (listed in order of importance): power quality… [ Keep reading ]

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City Council approves City Light rate increases in 2023, 2024

September 21, 2022

After deferring or reducing increases in recent years, utility responds to pressures of inflation, growth and new technologies. Seattle City Light is a public, not-for-profit utility, and we make decisions for the long-term benefit of our community and customers. We work hard to keep rates low and predictable for all… [ Keep reading ]

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Seattle City Light 2022 Rate Increase

January 6, 2022

Update January 4, 2022: City Light became aware of an error in our billing system that resulted in some Seattle City Light residential customers receiving bill notifications on Jan. 4, 2022, that show double charges for the same usage. The error was limited to a subset of approximately 12,500 residential customer bills processed. We have paused all… [ Keep reading ]

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Seattle City Light 2022 Energy Efficiency Incentive Changes

December 22, 2021

Seattle City Light would like to thank the participants of our energy efficiency incentive programs. Thanks to your support, City Light’s incentive programs saved enough energy in 2021 to power 11,600 homes for a year. The new year brings updated incentive rates, new measures to take advantage of, and new… [ Keep reading ]

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Customer Satisfaction Research Underway

September 29, 2021

City Light has partnered with DHM Research to conduct a customer satisfaction survey on our behalf beginning September 30. This research will be done in two phases. In phase one, customers will be randomly selected and contacted by phone or text inviting them to take a brief (15 minutes) survey… [ Keep reading ]

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Get ready for the new WA Clean Buildings Performance Standards

July 9, 2021

Attention Building Owners and Managers:Think the new Washington Clean Buildings Performance Standards are on the distant horizon? Here are seven reasons to help change your mind… Commercial buildings will be required to meet the energy targets set forth in the Washington State Clean Buildings Performance Standards by June 1, 2026, for buildings larger than… [ Keep reading ]

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Manage your utility services in one place

March 25, 2021

Moving and need to start or stop your utility service? Curious how much electricity or water you’re using? You can do all these things and more on the City of Seattle’s new and improved Utility Services Website. We’re continually improving the Utility Services Website to make your customer experience as positive… [ Keep reading ]

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City of Seattle can Help Pay Your Electric and Utility Bills

December 28, 2020

Traducción Española | dịch tiếng Việt | 中文翻譯 | 한국어 번역 Tarjumaadda Af-Soomaaliga | የአማርኛ ትርጉም COVID-19 has affected Seattle residents in many ways. Many people, including older adults and families, are facing tough times due to job loss. The City of Seattle can help people who are struggling to… [ Keep reading ]

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