At Seattle City Light, we strive to provide our customers with exceptional service and support. We are honored to be named a 2025 Residential Customer Champion and, for the second year in a row, a 2025 Business Customer Champion. These honors come from the Cogent Syndicated 2025 Utility Trusted Brand… [ Keep reading ]
January is often a time for setting goals. While some resolutions can be tough to stick to, saving energy is a goal that pays off all year long. Whether you are managing a household or running a business, energy efficiency is one of the best investments you can make this… [ Keep reading ]
We are pleased to announce that we have been ranked #1 in customer satisfaction among midsize utilities in the West for the fourth year in a row. We earned the highest satisfaction score among electric utilities in the west serving 50,000–99,999 business customers, according to the J.D. Power 2025 U.S…. [ Keep reading ]
Seattle City Light will introduce a Time of Use (TOU) rate in 2025, giving customers a new way to manage their energy use and lower their bills. To help you understand how this will work, we asked the TOU team to explain the basics of TOU rates and how they… [ Keep reading ]
At Seattle City Light, we’re working hard to bring you new options to help you better understand and manage your energy use. That’s why we’re excited to announce that an optional Time of Use (TOU) rate will be available to residential and small/medium business customers starting in mid-2025. With TOU… [ Keep reading ]
Seattle City Light is excited to share that, for the third year in a row, we’ve been ranked #1 in customer satisfaction in the West among midsize utilities. We achieved the highest satisfaction score among electric utilities in the west serving 50,000–89,999 business customers, according to the J.D. Power 2024… [ Keep reading ]
Update: On Nov. 21, 2024, Seattle City Council voted to adopt the 2025-2026 budget, which includes approval for Seattle City Light’s planned rate increases. Seattle City Light is a public, not-for-profit utility, and we make decisions for the long-term benefit of our customers and the communities we serve. We work… [ Keep reading ]
Update as of December 2024: When will the 2025 Time of Use (TOU) Rate be available? We plan to offer the Time of Use (TOU) Rate in mid-2025. Right now, we are creating a system to help you better understand and manage your energy use. This will include tools to… [ Keep reading ]
As we continue into the new year, we have received many inquiries about the recent rate adjustments. So, we’ve compiled the following list of frequently asked questions to keep our community informed. Why did Seattle City Light raise rates, and when did this change happen? In 2022, the Seattle City… [ Keep reading ]
For the second year in a row, Seattle City Light has received the highest customer satisfaction index score of any midsize electrical utility (50,000-89,999 business customers) in the western United States, according to the J.D. Power 2023 U.S. Electric Utility Business Customer Satisfaction StudyTM. Overall satisfaction is examined across six… [ Keep reading ]
