In September of 2022, Seattle City Council approved City Light’s 2023-2024 rate ordinance, implementing the utility’s electrical rates consistent with City Light’s 2023-2028 Strategic Plan. City Council approved that plan, which, among other components, introduced optional Time of Use (TOU) rate. We are excited about the interest in City Light’s… [ Keep reading ]
As we continue into the new year, we have received many inquiries about the recent rate adjustments. So, we’ve compiled the following list of frequently asked questions to keep our community informed. Why did Seattle City Light raise rates, and when did this change happen? In 2022, the Seattle City… [ Keep reading ]
For the second year in a row, Seattle City Light has received the highest customer satisfaction index score of any midsize electrical utility (50,000-89,999 business customers) in the western United States, according to the J.D. Power 2023 U.S. Electric Utility Business Customer Satisfaction StudyTM. Overall satisfaction is examined across six… [ Keep reading ]
Seattle City Light will implement new rates effective Jan. 1, 2024. In addition to the planned 4.5% base rate increase adopted by City Council last fall, we will apply two automatic surcharges: The anticipated bill increase for a typical residential customer will be about $9 per month, or $18 per… [ Keep reading ]
Seattle, WA—Seattle City Light received the highest customer satisfaction index score of any midsize electrical utility (50,000-89,999 business customers) in the western United States, according to the J.D. Power 2022 Electric Utility Business Customer Satisfaction StudySM. Overall satisfaction is examined across six factors (listed in order of importance): power quality… [ Keep reading ]
After deferring or reducing increases in recent years, utility responds to pressures of inflation, growth and new technologies. Seattle City Light is a public, not-for-profit utility, and we make decisions for the long-term benefit of our community and customers. We work hard to keep rates low and predictable for all… [ Keep reading ]
Update January 4, 2022: City Light became aware of an error in our billing system that resulted in some Seattle City Light residential customers receiving bill notifications on Jan. 4, 2022, that show double charges for the same usage. The error was limited to a subset of approximately 12,500 residential customer bills processed. We have paused all… [ Keep reading ]
Seattle City Light would like to thank the participants of our energy efficiency incentive programs. Thanks to your support, City Light’s incentive programs saved enough energy in 2021 to power 11,600 homes for a year. The new year brings updated incentive rates, new measures to take advantage of, and new… [ Keep reading ]
City Light has partnered with DHM Research to conduct a customer satisfaction survey on our behalf beginning September 30. This research will be done in two phases. In phase one, customers will be randomly selected and contacted by phone or text inviting them to take a brief (15 minutes) survey… [ Keep reading ]
Attention Building Owners and Managers:Think the new Washington Clean Buildings Performance Standards are on the distant horizon? Here are seven reasons to help change your mind… Commercial buildings will be required to meet the energy targets set forth in the Washington State Clean Buildings Performance Standards by June 1, 2026, for buildings larger than… [ Keep reading ]
