Seattle, WA—Seattle City Light received the highest customer satisfaction index score of any midsize electrical utility (50,000-89,999 business customers) in the western United States, according to the J.D. Power 2022 Electric Utility Business Customer Satisfaction StudySM. Overall satisfaction is examined across six factors (listed in order of importance): power quality and reliability; price; billing and payment; corporate citizenship; customer contact; and communications. City Light ranked the highest in power quality and reliability as well as price.
“Our business community has faced many challenges in the past year as we have all felt the brunt of rising costs and supply chain issues. We’re proud to have earned this distinguished award and the continuous support of the region’s business community,” said City Light General Manager and CEO Debra Smith. “Accolades go to our employees who work with our customers day in and day out making sure their needs are met. It is their dedication that make awards such as these possible.”
City Light’s Business Customer Services deliver highly engaged, comprehensive services to its business and industrial customers throughout the region. It is their proactive approach to customer service that allows them to provide concierge quality interactions helping to nimbly respond to customer’s needs and meet the demands of an ever-changing economic climate. Additionally, staff across the utility work hard to keep rates affordable, ensure reliable service, and when the unexpected power outage occurs, work diligently until power is restored.
“City Light prides itself on delivering exceptional customer service and anticipating the needs of our business customers by understanding the challenges that they are facing,” said Craig Smith, City Light Chief Customer Officer. “Our success is seen in the steadfast commitment to our customers and helping to further the economic recovery of this region.”
The 2022 Electric Utility Business Customer Satisfaction Study, now in its 24th year, measures satisfaction among business customers of 78 targeted U.S. electric utilities, each of which serves more than 50,000 business customers. In aggregate, these utilities provide electricity to more than 12 million customers. The study is based on responses from 18,694 online interviews of business customers in decision-making roles related to their utility company. The study was fielded from February through October 2022.
For more information about the J.D. Power Electric Utility Business Customer Satisfaction Study, visit: https://www.jdpower.com/business/press-releases/2022-electric-utility-business-customer-satisfaction-study.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.
About Seattle City Light
Seattle City Light, one of the nation’s largest publicly owned utilities, generates and delivers affordable, reliable and environmentally responsible power to the homes, businesses, and communities we serve. We provide carbon-neutral electricity, generated primarily from carbon-free hydropower, to over 900,000 residents in Seattle and the surrounding areas.