J.D. Power and Associates Archives

Seattle City Light recognized as No. 1 West Midsize Utility in J.D. Power 2022 Electric Utility Business Customer Satisfaction Study

November 28, 2022

Seattle, WA—Seattle City Light received the highest customer satisfaction index score of any midsize electrical utility (50,000-89,999 business customers) in the western United States, according to the J.D. Power 2022 Electric Utility Business Customer Satisfaction StudySM. Overall satisfaction is examined across six factors (listed in order of importance): power quality… [ Keep reading ]

Filed Under: City Light Customers, News & EventsTagged With: awards, business customers, J.D. Power and Associates, press releases

Business Customers Rate Seattle City Light Highest in Customer Satisfaction

January 10, 2017

Business customers rated Seattle City Light highest in customer satisfaction among western region midsize electric utilities in the J.D. Power 2016 calendar-year study released today.

Filed Under: News & Events, PowerlinesTagged With: customer service, electric utility, General Manager and CEO, J.D. Power and Associates, Seattle Office of the Mayor

Business Customers Rate Seattle City Light Highest in Satisfaction

January 14, 2015

Business customers rated Seattle City Light highest in customer satisfaction among midsize western utilities in the latest J.D. Power and Associates survey results, which were released today.

Filed Under: PowerlinesTagged With: customer service, General Manager and CEO, J.D. Power and Associates

Residential Customers Rate Seattle City Light Among the Best Utilities

July 29, 2014

Satisfaction improved over the past year among Seattle City Light’s residential customers, who rated City Light as one of the best midsize utilities in the West, according to J. D. Power and Associates.

Filed Under: PowerlinesTagged With: customer service, General Manager and CEO, J.D. Power and Associates

Seattle City Light Ranked Highest Midsize Utility In The West By Its Business Customers

February 15, 2013

Business customers rated Seattle City Light highest among all US midsize utilities in the J.D. Power and Associates 2013 Electric Utility Business Customer Satisfaction Study released this week. City Light also tied for third place nationally among all 95 utilities ranked by the survey results.

Filed Under: PowerlinesTagged With: City Councilmember Mike O'Brien, customer service, J.D. Power and Associates, Seattle, Seattle Office of the Mayor

Customers Rank City Light Among the Best US Utilities

July 17, 2012

Seattle City Light received its highest rankings ever in the recently released J.D. Power and Associates residential customer satisfaction survey.

Filed Under: PowerlinesTagged With: customer service, J.D. Power and Associates

Seattle City Light Among the Best Utilities in Social Media

September 1, 2010

Seattle City Light is one of the best utilities at interacting with customers through social media, according to a recent survey by J.D. Power and Associates.

Filed Under: PowerlinesTagged With: J.D. Power and Associates

Customers Rate Seattle City Light Among the Best

May 19, 2010

Seattle City Light customers like what the utility is doing to improve customer service, corporate citizenship and communications while keeping electricity prices among the lowest in the nation.

Filed Under: PowerlinesTagged With: J.D. Power and Associates

Seattle City Light Customers Appreciate Stewardship, Conservation

August 7, 2009

Seattle City Light customers value the utility’s environmental stewardship and energy conservation efforts, according to the latest customer satisfaction study by J.D. Power and Associates, which ranked City Light among the nation’s best utilities.