
Seattle City Light is proud to continue delivering exceptional service and customer support. After being named a 2023 Trusted Business Partner by Escalent, we are excited to share that we’ve been recognized this time as a 2024 Business Customer Champion. This honor comes from the Cogent Syndicated 2024 Utility Trusted Brand & Customer Engagement™: Business study conducted by Escalent.
What is the Business Customer Champion award?
Escalent, a leading data analytics and advisory firm, studies 78 of the largest gas, electric, and combination utilities in the country. Their research focuses on how utilities connect with and engage business customers of all sizes. Being named a Business Customer Champion highlights our efforts to build positive relationships and provide reliable support to businesses in our service area.
How we’re supporting business customers
At City Light, we’ve worked hard to create programs and resources that meet the needs of small and midsize businesses. These include tools to help customers understand their energy use, find ways to save, and navigate changes in the energy industry. By focusing on these areas, we’ve been able to improve customer engagement and satisfaction.
Suzanne Haggerty, Director of Syndicated Research at Escalent, shared, “Utilities that develop focused programs, customer service options and communication for small and midsize business customers see higher engagement scores.” This approach has been key to our success.
Celebrating our success and looking ahead
“We’re honored to be one of the top utilities named 2024 Business Customer Champions,” said Business Customer Services Manager Sandra Ball. “Our Business Customer Services team takes a proactive approach to help customers with their accounts, understand their energy needs, and adapt to changing economic conditions. This recognition reflects our dedication to supporting businesses, large and small, in reaching their energy goals.”
As a municipal utility, City Light remains committed to serving the people and businesses in Seattle and surrounding areas. Our focus is on providing reliable energy, improving customer service, and leading the way in sustainable energy solutions.
We thank our customers for trusting us and our team for their hard work. As we celebrate this achievement, we’re excited to continue building on this success in 2025 and beyond. Together, we’ll keep powering our community and supporting your energy needs.