We are pleased to announce that we have been ranked #1 in customer satisfaction among midsize utilities in the West for the fourth year in a row. We earned the highest satisfaction score among electric utilities in the west serving 50,000–99,999 business customers, according to the J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction StudySM.
We value excellent customer service.
We are honored to receive this recognition, which shows our consistent performance across key areas in the study. These include power quality and reliability, billing and payment, corporate citizenship, customer contact, and communications. This success shows our commitment to providing reliable, affordable, and environmentally responsible electricity to our business customers.
Dawn Lindell, General Manager and CEO of Seattle City Light, shared her appreciation for the team’s efforts. “Being recognized for the fourth consecutive year is a tremendous honor and shows the dedication of our City Light employees. This award reflects the exceptional care and hard work they put in every day to ensure our customers receive the best possible service.”
Our team is dedicated to our customers.
Our Business Customer Services team is key to this achievement. They provide support to our commercial and industrial customers, helping them reach sustainability goals, lower operating costs, and strengthen their bottom line. Our team’s approach ensures we consistently meet the changing needs of our customers.
“Our commitment to improving our processes and being responsive to our customers has been recognized again, and we are proud,” stated Craig Smith, City Light Chief Customer Officer. “Our team’s ability to deliver outstanding, personalized service is what sets us apart and builds trust with the businesses we serve.”
Sandra Ball, Business Customer Services Manager, also highlighted the team’s dedication to customer success. “Whether we are helping with complex billing, communicating clearly during outages, or supporting new initiatives like electric vehicle charging, our primary goal is to keep customers informed and meet their energy needs. This award demonstrates that focus.”
Acknowledging our entire utility
While our Business Customer Services team was at the center of this study, we thank our entire staff across the utility. Their hard work is essential to maintaining affordable rates, ensuring reliable service, and providing timely response when power outages occur.
About the J.D. Power study
The Electric Utility Business Customer Satisfaction Study, now in its 27th year, measures satisfaction among business customers of 80 U.S. electric utilities, each serving more than 50,000 business customers. Overall satisfaction is examined across eight areas: total monthly cost, trust, safety & reliability, ease of doing business, people, information provided, problem resolution, and digital channels. Seattle City Light’s consistent top ranking reflects our commitment to continuous improvement and customer-focused solutions.
For more information about the J.D. Power Electric Utility Business Customer Satisfaction Study, visit https://www.jdpower.com/business/press-releases/2025-electric-utility-business-customer-satisfaction-study.
About Seattle City Light
As one of the nation’s largest publicly owned utilities, Seattle City Light provides carbon-neutral electricity to over 900,000 residents in Seattle and surrounding areas. Our power comes primarily from renewable hydropower, ensuring an environmentally responsible energy solution for our community.
We remain dedicated to delivering the highest quality service to all our customers. Thank you for your continued trust and support.