Seattle’s new utility customer information and billing system launched
September 6, 2016
Seattle City Light and Seattle Public Utilities completed the launch of Seattle’s new utility customer information and billing system Monday. The new customer information system will process 5.5 million City Light and SPU bills and collect about $1.8 billion in revenue annually. Over its projected lifetime, the system will handle some $21 billion in customer bills and payments, while serving more than 400,000 commercial, residential and industrial customers. It replaces a 15-year-old suite of database management software, which has lasted five years beyond its expected life and is no longer supported by its vendor.