Posts tagged with eBilling Archives - Powerlines

Seattle’s new utility customer information and billing system launched

Seattle City Light and Seattle Public Utilities completed the launch of Seattle’s new utility customer information and billing system Monday. The new customer information system will process 5.5 million City Light and SPU bills and collect about $1.8 billion in revenue annually. Over its projected lifetime, the system will handle some $21 billion in customer bills and payments, while serving more than 400,000 commercial, residential and industrial customers. It replaces a 15-year-old suite of database management software, which has lasted five years beyond its expected life and is no longer supported by its vendor.

Seattle City Light Reports Billing Error

On Thursday, May 28, Seattle City Light discovered that certain customers who were billed on May 27 accidentally received incorrect billing statements through the eBilling online payment service.

City Light Customers Lowering Costs, Saving Trees with eBilling

More than 50,000 Seattle City Light customers are saving themselves money and reducing their use of paper by receiving and paying their utility bills electronically.