Seattle City Light is excited to share that, for the third year in a row, we’ve been ranked #1 in customer satisfaction in the West among midsize utilities. We achieved the highest satisfaction score among electric utilities in the west serving 50,000–89,999 business customers, according to the J.D. Power 2024 U.S. Electric Utility Business Customer Satisfaction StudyTM.
Consistent excellence in service
We are proud to have been ranked #1 in five of the six key factors evaluated in the study. These highest ranked factors include power quality and reliability, billing and payment, corporate citizenship, customer contact, and communications. Our consistent performance in these areas underscores our commitment to delivering reliable, affordable, and environmentally responsible power to our valued business and residential customers.
Dawn Lindell, General Manager and CEO of Seattle City Light, expressed her gratitude, saying, “To be recognized for the third consecutive year is a testament to the unwavering dedication and professionalism of our City Light employees. This award reflects the exceptional care and hard work they demonstrate every day to ensure our customers receive the best possible service.”
A team dedicated to customer success
Our Business Customer Services team continues to provide comprehensive support to commercial and industrial customers, helping them achieve sustainability goals, reduce operating costs, and enhance their bottom line. The proactive and engaged approach of our team ensures we meet the evolving needs of our customers amidst a dynamic economic climate.
“Our commitment to continuously improving our processes and being responsive to change has once again exceeded customer expectations,” stated Craig Smith, City Light Chief Customer Officer. “Our team’s ability to deliver outstanding service is what sets us apart.”
Sandra Ball, Business Customer Services Manager, highlighted the team’s dedication to customer success, saying, “We assist with complex billing issues, communicate effectively during unplanned outages, and support new initiatives like electric vehicle charging. Our goal is to keep customers informed and meet their energy needs.”
Acknowledging our broader team
In addition to the efforts of our Business Customer Services team, we extend our gratitude to our entire staff across the utility. Their hard work ensures affordable rates, reliable service, and timely response to power outages.
About the J.D. Power Study
The Electric Utility Business Customer Satisfaction Study, now in its 26th year, measures satisfaction among business customers of 80 targeted U.S. electric utilities, each of which serves more than 50,000 business customers. Seattle City Light’s consistent top ranking reflects our commitment to continuous improvement and customer-centric solutions.
For more information about the J.D. Power Electric Utility Business Customer Satisfaction Study, visit https://www.jdpower.com/business/press-releases/2024-electric-utility-business-customer-satisfaction-study.
About Seattle City Light
Seattle City Light is one of the nation’s largest publicly owned utilities, providing carbon-neutral electricity to over 900,000 residents in Seattle and surrounding areas. Our power is generated primarily from renewable hydropower, ensuring an environmentally responsible energy solution for our community.
We remain committed to delivering the highest quality service to all our customers, and we thank you for your continued trust and support.