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Posts tagged with residential customers Archives - Page 2 of 3 - Powerlines

Solar Power Is Viable in the PNW

The Pacific Northwest isn’t the first place you think of when solar energy for the home comes to mind. But you’ll be pleasantly surprised to know that Seattle averages 164 sunny or partly sunny days per year. We see more hours of daylight on those days, increasing the potential for… [ Keep reading ]

Save Energy and Money With These Spring-Cleaning Tips

The equinox is here, so it’s officially time for spring cleaning. While you could stay focused on the traditional chores (clearing gutters, changing out wardrobes, dusting…everything), consider this a chance to conserve energy, save money, and stay comfortable. You don’t have to take on big projects either; you can do… [ Keep reading ]

Stay Safe When Spring Planting

Spring is here, and we’re eager to get out in our yards to garden. But before you plant that cute little vine, shrub, or tree, remember to avoid planting it too close to utility poles or near overhead power lines. Look up and look around before planting, and be sure… [ Keep reading ]

Seattle City Light and Seattle Public Utilities Awarded $18 Million to Customers in Need

Seattle, WA—Seattle City Light and Seattle Public Utilities announced today that they awarded more than $18 million dollars to customers in 2022. These funds were distributed to eligible residential customers enrolled in the utilities’ bill assistance programs and/or payment plans and applied directly to customers’ billing accounts. The Washington State… [ Keep reading ]

City Council approves City Light rate increases in 2023, 2024

After deferring or reducing increases in recent years, utility responds to pressures of inflation, growth and new technologies. Seattle City Light is a public, not-for-profit utility, and we make decisions for the long-term benefit of our community and customers. We work hard to keep rates low and predictable for all… [ Keep reading ]

City of Seattle Utilities Expand Assistance and Payment Plans for Customers Struggling to Pay Their Bills

Seattle City Light and Seattle Public Utilities urge customers to contact them for help. Seattle City Light (SCL) and Seattle Public Utilities (SPU) today announced new flexible payment plans and expanded assistance for customers who are struggling to pay their bills. Customers are urged to visit seattle.gov/UtilityBillHelp or contact the… [ Keep reading ]

Seattle City Light 2022 Rate Increase

Update January 4, 2022: City Light became aware of an error in our billing system that resulted in some Seattle City Light residential customers receiving bill notifications on Jan. 4, 2022, that show double charges for the same usage. The error was limited to a subset of approximately 12,500 residential customer bills processed. We have paused all… [ Keep reading ]

Customer Satisfaction Research Underway

City Light has partnered with DHM Research to conduct a customer satisfaction survey on our behalf beginning September 30. This research will be done in two phases. In phase one, customers will be randomly selected and contacted by phone or text inviting them to take a brief (15 minutes) survey… [ Keep reading ]

This Summer, Stay Cool and Save Energy

It’s hard to believe that summer is already here! With temperatures creeping up into the high 80s this weekend and beyond, it’s a great time to prepare for the heat. Here are a few tips on how to keep your family cool while conserving energy! Invest in energy-efficient windows.Upgrading your… [ Keep reading ]

Manage your utility services in one place

Moving and need to start or stop your utility service? Curious how much electricity or water you’re using? You can do all these things and more on the City of Seattle’s new and improved Utility Services Website. We’re continually improving the Utility Services Website to make your customer experience as positive… [ Keep reading ]