After deferring or reducing increases in recent years, utility responds to pressures of inflation, growth and new technologies. Seattle City Light is a public, not-for-profit utility, and we make decisions for the long-term benefit of our community and customers. We work hard to keep rates low and predictable for all… [ Keep reading ]
Seattle City Light and Seattle Public Utilities urge customers to contact them for help. Seattle City Light (SCL) and Seattle Public Utilities (SPU) today announced new flexible payment plans and expanded assistance for customers who are struggling to pay their bills. Customers are urged to visit seattle.gov/UtilityBillHelp or contact the… [ Keep reading ]
Update January 4, 2022: City Light became aware of an error in our billing system that resulted in some Seattle City Light residential customers receiving bill notifications on Jan. 4, 2022, that show double charges for the same usage. The error was limited to a subset of approximately 12,500 residential customer bills processed. We have paused all… [ Keep reading ]
City Light has partnered with DHM Research to conduct a customer satisfaction survey on our behalf beginning September 30. This research will be done in two phases. In phase one, customers will be randomly selected and contacted by phone or text inviting them to take a brief (15 minutes) survey… [ Keep reading ]
It’s hard to believe that summer is already here! With temperatures creeping up into the high 80s this weekend and beyond, it’s a great time to prepare for the heat. Here are a few tips on how to keep your family cool while conserving energy! Invest in energy-efficient windows.Upgrading your… [ Keep reading ]
Moving and need to start or stop your utility service? Curious how much electricity or water you’re using? You can do all these things and more on the City of Seattle’s new and improved Utility Services Website. We’re continually improving the Utility Services Website to make your customer experience as positive… [ Keep reading ]
Seattle City Councilmember Alex Pedersen is currently seeking a candidate to serve on the City Light Review Panel and represent our residential rate-paying customers. The Review Panel, established in 2010 through City Council Ordinance Number 123256, plays an important role in providing input and engagement of City Light ratepayers in the… [ Keep reading ]
Turn Off The Lights And Replace Incandescent Bulbs. It only takes a few seconds to conserve energy: just remember to always turn off your lights when you leave a room. And switching to energy-efficient LED light bulbs can save you about $75 each year. Program Your Thermostat.Save as much as $180 a… [ Keep reading ]
Traducción Española | dịch tiếng Việt | 中文翻譯 | 한국어 번역 Tarjumaadda Af-Soomaaliga | የአማርኛ ትርጉም COVID-19 has affected Seattle residents in many ways. Many people, including older adults and families, are facing tough times due to job loss. The City of Seattle can help people who are struggling to… [ Keep reading ]
