Did you know you can do more at myutilities.seattle.gov than just view and pay your City Light bill? Ever since we launched the Utility Services Website, we’ve been continually improving the utility services available to give you the best customer experience possible. Now, we’re proud to share our newest feature,… [ Keep reading ]
For the second year in a row, Seattle City Light has received the highest customer satisfaction index score of any midsize electrical utility (50,000-89,999 business customers) in the western United States, according to the J.D. Power 2023 U.S. Electric Utility Business Customer Satisfaction StudyTM. Overall satisfaction is examined across six… [ Keep reading ]
November winds and rain have officially arrived and along with them so has the risk of power outages. Seattle City Light is prepared to answer the call when power outages occur by keeping crews and equipment at the ready, but there are some things that you can do at home… [ Keep reading ]
Seattle City Light will implement new rates effective Jan. 1, 2024. In addition to the planned 4.5% base rate increase adopted by City Council last fall, we will apply two automatic surcharges: The anticipated bill increase for a typical residential customer will be about $9 per month, or $18 per… [ Keep reading ]
Many homes rely on traditional gas or electric powered water heaters for bathing, laundry, and dishwashing. Hot water is something that we can often take for granted until one morning we wake up to a tepid shower and realize that our trusty old water heater has finally let us down…. [ Keep reading ]
The Basics Years of service: I have worked at Seattle City Light since January 1998. Division: Customer Engineering Role: I started my journey with City Light as a meter reader and am now in the Customer Engineering division as a senior electrical service representative (ESR). My role as an ESR… [ Keep reading ]
The equinox is here, so it’s officially time for spring cleaning. While you could stay focused on the traditional chores (clearing gutters, changing out wardrobes, dusting…everything), consider this a chance to conserve energy, save money, and stay comfortable. You don’t have to take on big projects either; you can do… [ Keep reading ]
Spring is here, and we’re eager to get out in our yards to garden. But before you plant that cute little vine, shrub, or tree, remember to avoid planting it too close to utility poles or near overhead power lines. Look up and look around before planting, and be sure… [ Keep reading ]
Seattle, WA—Seattle City Light and Seattle Public Utilities announced today that they awarded more than $18 million dollars to customers in 2022. These funds were distributed to eligible residential customers enrolled in the utilities’ bill assistance programs and/or payment plans and applied directly to customers’ billing accounts. The Washington State… [ Keep reading ]
Seattle, WA—Seattle City Light received the highest customer satisfaction index score of any midsize electrical utility (50,000-89,999 business customers) in the western United States, according to the J.D. Power 2022 Electric Utility Business Customer Satisfaction StudySM. Overall satisfaction is examined across six factors (listed in order of importance): power quality… [ Keep reading ]
