We are pleased to announce that we have been ranked #1 in customer satisfaction among midsize utilities in the West for the fourth year in a row. We earned the highest satisfaction score among electric utilities in the west serving 50,000–99,999 business customers, according to the J.D. Power 2025 U.S…. [ Keep reading ]
The Basics Division: Customer Operations How long have you been at City Light? March 2006 – almost 20 years. Tell us about your role. I oversee a team of 12 customer service representatives, and two senior customer service representatives. Our team assists Seattle City Light’s residential and commercial customers. We are… [ Keep reading ]
As a public, not-for-profit utility, Seattle City Light makes decisions for the long-term benefit of our customers and the communities we serve. Effective January 1, 2026, you will see the previously approved average rate increase of 5.4% start appearing on your bill. Residential customers can anticipate an increase of around $4… [ Keep reading ]
The Basics Division: Office of the General Manager How long have you been at City Light? Since August 2024 Tell us about your role. I do any and all things for the office of our General Manager & CEO Dawn Lindell! This includes the basics like scheduling, travel arrangements, editing,… [ Keep reading ]
Installation of third 150-ton transformer marks the completion of crucial reliability project. Over the last few years, crews have been hard at work installing new transformers at our East Pine Substation. And this weekend, they will switch on the newest and final transformer. This marks the conclusion of a multi-year… [ Keep reading ]
The Cascade foothills are home to the small but important South Fork Tolt Hydroelectric Project. We are currently in the process of renewing the project’s license with the Federal Energy Regulatory Commission (FERC). This process takes several years. A significant part of the work is to identify gaps in our current… [ Keep reading ]
The Basics How long have you worked at City Light? 12 years Division: Customer Operations Tell us about your role: The Customer Operations Division is made up of several teams, including Customer Engineering, which is responsible for supporting customers with the installation, removal, and modification of electric service connections. As a… [ Keep reading ]
Communications Intern Mya Vo and former Communications Intern Ally Hong contributed to this blog post. October is National Disability Employment Awareness Month, a time to celebrate the skills and contributions that employees with disabilities bring to our workforce. This year’s theme, “Celebrating Value and Talent,” underscores that inclusive access to… [ Keep reading ]
The Basics How long have you been at City Light? Almost three years Division: Engineering and Technology Operations Tell us about your role. I’m an electrical engineer on the Generation team. We work in the planning, design, construction, operation, and maintenance of City Light’s hydroelectric generation facilities. My favorite thing… [ Keep reading ]
Each year, during the first full week of October, we join other public power utilities across the country to celebrate our collective mission: to provide safe, reliable, and affordable power to the communities we serve. From our field crews and engineers to our essential teams in customer service, finance, utility… [ Keep reading ]
